chapter04_samho chapter05_eurocopter chapter06_nissan chapter06_psa chapter07_basf chapter07_mcdougalls chapter07_pandg chapter07_posco chapter08_mars chapter09_british_army chapter09_fremap chapter11_adp chapter11_clarity chapter11_hongkong chapter11_navion chapter11_siemens chapter11_sncf chapter13_banque_bruxelles_lambert chapter13_lipa chapter13_severn_trent