Please be advised that Microsoft ended support for Windows 7 on January 14th. This means that Microsoft will no longer provide technical support, software updates, security updates, and bug fixes. Microsoft recommends that users of Windows 7 update to Windows 10 as soon as possible. For more information and recommendations, please see Microsoft’s announcement. The Better Business Bureau (BBB) has reported a related phone scam in which the caller poses as a Microsoft employee who explains that you are in need of an operating system upgrade or that your Windows license is expiring. They may suggest yearly fees or remote access to install software, which is malware in disguise. This malware could compromise your device and your sensitive information putting you at risk for identity theft.
Tips & Reminders:
- Microsoft states that all support requests are initiated by customers and that they will never reach out to you by phone or web pop-up to provide advice or assistance.
- Never allow an unknown/unverified individual to access your device. Always get help from a trusted individual or a reputable company.
- Verify you are on legitimate websites when requesting support or entering credentials. You can do so by avoiding embedded links and typing known and trusted URLs into your browser’s address bar.
- Be wary of unsolicited callers. Remember that phone numbers can be spoofed. When in doubt, phone the caller back using a phone number that you’ve looked up (vs. one that was provided to you by the caller).
Tech scams can be reported directly to Microsoft here. For more information on Tech Support scams see the following FTC resource: How to Spot, Avoid and Report Tech Support Scams.