NYU’s global locations include New York, Abu Dhabi, and Shanghai campuses and 11 global academic centers. Service Delivery Managers (SDMs) are assigned to each of the global locations to help clients navigate the NYU IT organization and to make sure that technology services are meeting their needs. SDMs also serve as technology advocates for the NYU global academic centers. They perform problem assessment and ensure problem resolution for these locations. While every academic center/site is different in style, location, and academic programs, NYU aims for consistency of technology experience wherever possible. The focus has been on bringing all locations up to a certain level of technology that ensures students, faculty, and researchers can move around the globe and work as if they were at their home location. Standard physical access, wifi, computer labs, telephony, networking, and academic and administrative services are available around the globe. IT support is available 24×7 to ensure that there is someone to help at any time. The SDMs play a key role in ensuring that students and faculty at academic centers are able to use NYU services as effectively as possible. Different service models are currently being evaluated across the academic centers to ensure support is available when needed.