Session Participants:
Beatrice Richardson, Bobst
Terrell Johnson, ITS
Eddie Tan, Silver School
Stefanie Ploof, Gallatin School
Marcus Lauer, Center for Information Technology
Joanna Chmarzewska, Computing Facility Services
Brenda Mitchell, Stern School
Ben Maddox, Global Technology Services
Maya Georgieva, Stern
Topics to discuss:
Upcoming or new technologies we’re using or moving toward in classroom technology?
Software
Maintenance and efficiency
Class capture
What’s happening next?
Virtual classroom, new technologies, best practices
Training in a global environment
Challenges for support and standardization versus experimentation
Teaching Technology Committee can help us to find solutions to our challenges – Roddy Austin
Recording data vs centralized service? Vocal with a client
Handle self, centralized service, or cloud service
Synchronous access of accessing a class in real-time
Scheduling classrooms and sharing resources within departments and schools
Videoconferencing availability through event management (EMS)
Challenge: Where spaces are and what their capabilities are
ASK ITS webpage search: video conference
Skype on wireless or Vocal are good one-off solutions but not long-term
Classroom capture vendors are coming in to give examples
Give new instructors a presentation of the AV and then offer additional support via email
Use a daily checklist for the classrooms via Qualtrex so that it sends a report for anything wrong with the classrooms
Keeping spares of any equipment possible
Cycling the technology changes
Third party vendors not responding in a timely manner
NYU Stream and inability to use third party cameras and mics (Terrell can help)
ECHO360
How to check equipment from our desks? Automation! (Room View)
Best Practices:
Short term time commitment but long-term gain: Service Level Agreement with any vendor! Our partners and service providers need to tell us when they’re open vs. closed so that our expectations are set.
Downtime in a class has a monetary (revenue) consequence and consequences on the classes themselves (technology not working means a limit to what can be accomplished in a class)
Any successful surveying of the faculty to find out what they want?