Inside Delta: Sales Triumphs
from a VP’s Perspective
An In Person, live & virtual discussion with
Chuck Imhof
Vice President ‐Sales
This event took place on April 23rd, 2024, 12:00 PM EST
Read the highlights on Linkedin here. Watch it on YouTube here
Join a live class, open to everyone and free of charge, featuring Chuck Imhof, Vice President of New York Sales at Delta Airlines, as he shares valuable insights and strategies for navigating the dynamic landscape of the aviation industry. Delta is the World’s Most Admired Airline by Fortune. While Delta boasts a workforce of 95,000, few employees ever have the opportunity like this. Participants will have the exclusive chance to meet Chuck in person. Chuck’s expertise spans across various sectors, including entertainment, consulting, private equity, and banking, making this session invaluable for seasoned professionals and aspiring leaders alike.
In this in-person event at NYU, Chuck will delve into the intricacies of sales leadership, offering effective strategies for driving revenue growth, fostering client relationships, and staying ahead in a competitive market. Don’t miss this opportunity to gain firsthand knowledge from a seasoned executive and industry leader. Reserve your spot now for an insightful discussion with Chuck Imhof at NYU SPS.
The discussion will be moderated by George Benaroya Global CFO and Faculty at NYU SPS.
Questions received so far. Please submit them to bg97@nyu.edu
- How has Delta Airlines adapted its operations and strategies to navigate the challenges posed by the COVID-19 pandemic?
- What initiatives has Delta implemented to enhance customer experience and satisfaction?
- Can you provide insights into Delta’s approach to sustainability and environmental responsibility?
- What sets Delta apart from other airlines in terms of its routes, services, and amenities?
- How does Delta prioritize safety and security for its passengers and employees?
- What opportunities and challenges does Delta foresee in the future of the aviation industry?
- Can you discuss Delta’s partnerships and alliances with other airlines, and how they benefit customers?
- How does Delta engage with local communities and support social responsibility initiatives?
- What technological advancements is Delta investing in to improve its operations and services?
- Can you share examples of Delta’s efforts to promote diversity, equity, and inclusion within the company and beyond?
- What are some behind-the-scenes stories or anecdotes from Chuck’s experiences working in the aviation industry, particularly regarding high-profile clients or unique situations?
- How does Delta Airlines handle unexpected situations, such as extreme weather events or mechanical issues, to ensure minimal disruption for passengers?
- Can Chuck share any memorable interactions or challenges he’s faced while working with celebrities or VIP clients?
- What are some lesser-known perks or benefits that Delta offers to its frequent flyers or top-tier customers?
- How does Delta approach innovation and experimentation within its business model, and can Chuck share any examples of unconventional ideas that have been tried or implemented?
- Can Chuck provide insights into the decision-making process behind Delta’s route expansions or changes, including factors like market demand, profitability, and competitive analysis?
- How does Delta incorporate feedback and suggestions from customers into its decision-making processes and service improvements?
- Can Chuck share any interesting cultural insights or observations from his experiences working with diverse communities and international travelers?
- What are some of the most challenging or unexpected aspects of Chuck’s role as Vice President of New York Sales at Delta, and how does he navigate them?
- Can Chuck offer any predictions or insights into the future of air travel, including potential trends or innovations that may reshape the industry in the coming years?
Finance for Marketing Decisions
This is part of the Finance for Marketing Decisions class taught by Benaroya. In this class, students learn about Finance by choosing a company and acting as if they were the company’s financial executives. Each week, they decide whether to increase prices, reduce headcount, go public, and expand into new markets. Senior executives join as Guest Speakers to share how they make business and career decisions.
About the series
These talks are offered as part of the Leading Global Growth series from NYU’s School of Professional Studies, and managed in coordination with NYU SPS Integrated Marketing & Communications, within the Division of Programs in Business.
Other speakers during the month of April 2024: Microsoft