A crucial tool for disaster preparedness and response efforts from government agencies is the Incident Command Center. This center focuses on risk assessment and resource allocation coordination, as well as disaster management drills and exercises for mitigation. Daneau reports the role and challenges of the ICC for the San Francisco’s Department of Emergency Management from an interview with Tom Chin, a response coordinator; who explains the interconnectedness of preparedness, response, and recovery. Moreover, an interview with Carmela Hinderaker, Director of Business Continuity of C&S Wholesale Grocers, reveals how businesses are responsible for maintaining the continuity of operations. Government entities are focused on item tracking and transportation. An interview with Peter Miller, a member of the Officers & Steering Committee in the World Trade Center Survivor Network, made it clear that individuals should also have basic emergency preparedness training. From these interviews, Nancy Daneau identified core themes such as the importance of relationship building, collaboration and coordination, and communication during disaster events.
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