On September 11, 2001, two flights were hijacked by members of Al-Qaeda and were flown into the North and South Towers of the World Trade Center in Manhattan, New York. The attack killed approximately 2,700 people and resulted in a worldwide reexamination of national security, communications infrastructure, and disaster preparedness and response.
Abruzzo reports on the hours leading up to and directly following the tragedy, analyzing how the event was communicated to a global audience and illustrating the number of personnel necessary in the extensive response. This case study emphasizes the impact that the 9/11 attack had on the world and what improvements were made to emergency management in the years following.