Q: I recently hired a new employee. I submitted the Onboarding Task “To Do” but now I see the onboarding tasks have routed to the ESM (formerly HR Apps) Team, NOT to the employee. Why did this occur and how can I route the tasks to the employee?
Once the Hire transaction is completed and the N# has updated in the employee record, the Onboarding Tasks are automatically sent to the new hire’s PeopleSync InBox. (Onboarding tasks include: Completing the I-9, Setting up payment elections, updating contact information, review & acknowledgement of various policies, etc.)
If the employee record does not have an N#, the onboarding tasks route to the ESM Team. This is because the record does not have a completed PeopleSync account set up; therefore the system does not know where to send the onboarding tasks.
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- To address, submit a ticket to PeopleLink and note in the ticket that the N# is not appearing in the employee’s record. Once the N# appears, the onboarding tasks will be rerouted to the employee’s PeopleSync Inbox. You may be asked to verify the information submitted in hire. Reasons the N# does not update include a missing or incorrect SSN or DOB in the PeopleSync record).
- Make sure the work email address is in the employee record. The work email address should be submitted in the form of the employee’s NetID@nyu.edu. The employee will receive notification in their NYU email that onboarding tasks are available in PeopleSync.
- You can submit the work email on the first page of the Hire Process. It is located on the Create Applicant page on the Contact Information tab.
- You can also submit the work email address by selecting Actions > Personal Data > Change Contact Info. Complete the Primary Email fields under the Work Contact Information section.