Non-Emergency Healthcare

Making a Doctor’s Appointment

1. Make an appointment at one of the medical facilities listed below). If your plans change, notify the facility! 
2. Contact GeoBlue to request a Guarantee of Payment (GOP) to avoid out of pocket payments.
3. Buy medications (if necessary) and get reimbursed afterwards.

Step 1:

Making an appointment

Contact one of the below facilities:

1) American Medical Centre (AMC)

Website

Address:  Bolzanova 3, Praha 1, Nové Město

AMC provides 24/7 on-call services, ensuring there is always a doctor and receptionist on duty. They coordinate all urgent care referrals, complex imaging, and hospitalizations. Their dedicated nurse or administrative staff handles these appointments with carefully selected partner facilities, escorting patients to ensure there are no bureaucratic or language barriers, making the process as smooth as possible.

2) Concierge Medicine Europe

Website

Address: Parkview by Skanska, Pujmanové 1753/10a, Praha 4 140 00 (metro Pankrác)

Concierge Medicine is a high quality medical facility and has two locations in Prague. You can see a GP here for general health issues, or other 30 specialized doctors (see their website for more information).

3) My Clinic

• call the client care line: +420 222 900 900 
• email myclinic@myclinic.cz
• you can make an appointment with any GP available
• a GP should be available within 2 days max. 

4) Canadian Medical Care (at one of their locations)

tel: +420 235 360 133
after hours: +420 724 300 301
cmc@cmc.praha.cz
http://www.canadian.cz/en
app

Canadian Medical Care will be able to help you with most common (non-emergency) health issues. All staff speaks English and they have 4 locations. It is necessary to make an appointment and you must arrange Guarantee of Payment beforehand to avoid cash payment.

Step 2: Contacting GeoBlue for Guarantee of Payment (GOP)

When should you request GOP

• Request GOP as soon as you make any doctor’s appointment – ideally by phone (it may take more than 5 days to get the GOP by email or online!)
• If you see a doctor urgently, CALL GeoBlue to get GOP immediately.
• If you do not obtain GOP – you will have to pay for the care (and get reimbursed later)!
• If you need help getting GOP, contact staff
• You do not need to request GOP if you go to American Medical Centre (as mentioned above)

How to contact GeoBlue for GOP

1. Have your GeoBlue insurance card ready 
2. Log into GeoBlue student website www.geobluestudents.com, GeoBlue mobile app
   or email: globalhealth@geo-blue.com
   or call free 24/7 hotline: 001 610 254 8771 (be patient when calling, the line gets busy during business hours of the New York area, if possible, request them to call you back, they always do quite quickly!)
3. Provide the following information:
   • Name and study abroad site (NYU Prague)
   • Full name
   • Date of birth
   • GeoBlue policy number (on your GeoBlue card or in your GeoBlue online profile – if you do not have it – contact prague.studentlife@nyu.edu)
   • Name of medical facility (e.g. My Clinic)
   • Address of the facility
   • Date of the appointment
   • Your phone number
   • Reason for your visit

Geo Blue will email the GOP directly to the hospital/doctor and will send you a copy.

Step 3: Buying medications in pharmacies & getting reimbursed

Medication coverage

Czech pharmacies don’t accept international insurance and students must pay for medication up front.

Pharmacies 

The word for pharmacy in Czech is “Lékárna”. For the list of pharmacies closest to the academic center and residence halls, check out the Local Resources section.

How to get reimbursed

Submit all receipts and filled out Medical Reimbursement Form to the GeoBlue Student website or app.

Claims are usually processed within 48 hours of receipt. Follow these steps to expedite the reimbursement. Submitting an incomplete form will result in delays in the reimbursement process. Also, don’t put off this process to make sure you are still in Prague when you receive the check.

1. Complete the claim form in full each time you are seen for a new Sickness or Injury. Answer all questions, even if the answer is “none” or “N/A.”
2. Bills submitted must include the original detailed Physician’s bill, including:
   • Patient’s Name
   • Insured’s name
   • Charges incurred
   • Diagnosis
   • Date of service
3. Be certain that the name on the bill you are submitting is the same as that which is indicated on your ID card. If not, please enclose a short note of explanation.
4. All claims must be filed with GeoBlue within the twelve (12) month period from the date of the incurred expense.
5. GeoBlue will send you a check by mail, so make sure to provide an address which you can be reached at also after you leave NYU Prague. It takes a while to process the request.

If you want to get reimbursed by wire transfer, please fill out the Student Claim Form with Wire Info  and submit it according to the instructions on page 2. 

Dental Care

European Dental Center

Peckova 9, Praha 8
tel. 607 029 829

American Dental Association

V Celnici 4, Praha 1
tel. 221 181 121, 733 738 388, www.americandental.cz.
Run by an American dentist; the Canadian Medical Care clinic refers patients to this association.

Dental is not covered by GeoBlue in any situations.

Need help?

Contact any of the RAs or the Student Life team.