5 Ways to Benefit from Chat Transcripts in UX Research: How to use chat transcripts to improve web-design?

Another UX research project has begun! NYU Libraries has a 24/7 chat service for its users called Ask a Librarian (AAL), where library staff answers questions from user, similar to the chats you see on e-commerce websites. AAL is a very popular service among users, getting about 1500-1900 chat requests per month during the semester, […]

Guest Post: A Report on E‑ZBorrow Online Catalog Usability

The following is a guest post by Rachel Pisciotta. We’re excited to have Rachel share the results of a usability evaluation she completed of the Libraries’ E‑ZBorrow system for her studies at Pratt School of Information. The final report is a must-read for those involved in the intersection of libraries and UX. As Integrated Library […]

Link Listing, October 30

How We Moved 34,000 WIRED Pages to One Site in 9 Hours An introduction to Wired magazine’s tool for excavating their archived website data (Inspiring to see others wrangle through this process and come out the other side with something smart and usable.)   Write Like You Talk Here’s a simple trick for getting more people to read what you write: […]

Link Listing, October 16

Making Learning Easy by Design How Google’s Primer team approached UX Google Design does it again.   Introducing New Navigation Across nypl.org Frank Migliorelli, Director of Digital Experience, introduces the new feature   Markdown Converter Tools If you’re a future NYU Libraries content creator and want to start gearing up for the copywriting experience that […]

Video Conferencing Software for User Testing

LibUX reviews GoToMeeting and WebEx as tools for user testing.   Is a product that is functional a good product? Most of us have encountered products that do the job but are cumbersome to use.  User experience (UX) research aims to understand if a product is usable, but also whether the process was engaging and enjoyable. […]

Overview: Library Web Redesign

The Libraries’ latest Strategic Plan places great emphasis on the experience of users of our physical and virtual collections, services and spaces. These include access issues related to physical and virtual library collections, services and spaces. A common point of entry to information in and about the Libraries is our website, which has not undergone a significant redesign since […]