(P/T) Visitor Experience Associate at the Center for Jewish History
Job Title: Visitor Experience Associate
Job Status: Part-time
Location: New York, NY
Salary: $17.50/hr
Description
The Visitor Experience Associate will join the Visitor Experience team at an especially exciting time at the Center, as we open Anne Frank: The Exhibition, a major new work from the Anne Frank House in Amsterdam, and Ruth’s Bookstore, our newly constructed gift shop. Under the supervision of the Manager of Visitor Experience, the Associate will play an integral role in welcoming thousands of new visitors through our doors, and ensuring the highest level of service for museumgoers, researchers, staff, and other guests.
Salary: $17.50/hour
Responsibilities
- Welcome all visitors to the Center at the front desk.
- Provide information to visitors on exhibitions, programs, the Reading Room and Genealogy Institute, membership and donations, the bookstore, space rentals, and other Center and partner offerings.
- Answer phone and email inquiries, and direct calls and emails to appropriate staff.
- Sell exhibition tickets on eTix in person, and reserve slots for group visits over the phone and email.
- Resolve problems in a professional and timely manner to ensure customer satisfaction.
- Greet guests of employees and inform employees of their guests’ arrivals.
- Maintain a well-informed, working knowledge of current and upcoming exhibitions and programs.
- Assist with general administrative tasks including visitor statistic tracking, restocking supplies and print materials, and keeping the front desk organized and tidy.
- Sort and distribute incoming mail and prepare outgoing mail for Center and partner staff.
- Look up and update membership statuses on Blackbaud NXT.
- Support ticketing, coat check, and bookstore staff as needed.
- Direct traffic in the Lobby as needed, ensuring the efficient and safe flow of visitors.
Qualifications
Required
- Proven experience in customer service or visitor experience.
- Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels.
- Ability to use computer software with ease and comfortability learning new software.
- Ability to remain calm and make effective decisions in a fast-paced environment.
- A passion for assisting members of the public and providing outstanding visitor support.
- Flexibility to work evenings, weekends, and holidays as required by front desk needs.
Preferred
- Experience in a museum or cultural institution front desk or visitor experience role.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Knowledge of visitor experience trends, technologies, and best practices.
- Special interest in museums, cultural institutions, history, and/or Jewish culture.
- Familiarity with Blackbaud or other donor CRM software.
Physical Demands
The employee will need to sit or stand in one place for extended periods of time, use a computer, and communicate verbally. The front desk is wheelchair accessible, as are all floors and most restrooms in the building.
The Center for Jewish History is an Equal Opportunity Employer and is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.
How To Apply:
To apply, please send cover letter and resume to hr@cjh.org. No phone calls please.