(P/T) Visitor Services Associate at The Drawing Center
Job Title: Visitor Services Associate
Job Status: Part-time
Location: New York, NY
Salary: $21/hour
Introduction
Founded in 1977 by Martha Beck (1938–2014), The Drawing Center—an exhibition space in downtown Manhattan’s SoHo neighborhood—explores the medium of drawing as primary, dynamic, and relevant to contemporary culture, the future of art, and creative thought. Its activities are both multidisciplinary and broadly historical and include exhibitions, publications, and educational and public programs.
The Visitor Services Associate position is responsible for providing all guests of The Drawing Center with exceptional customer service while adhering to policies and procedures to maximize sales and ensure quality experiences for all guests. Associates may be one of the primary communication channels between the museum, its members, and the general public as they first enter the museum. They are responsible for providing excellent customer service to every visitor, setting the tone for the overall museum experience while staying knowledgeable on all shop products (especially those relating to current exhibitions). The position reports to the Retail and Visitor Services Senior Manager.
Duties and Responsibilities
Customer Service (25%)
-Provides exceptional customer service to all museum and shop visitors.
-Provides prompt and accurate information to all visitors.
-Actively promotes all museum programs and missions when interacting with visitors in the bookstore or the museum.
-Respond to and report all customer complaints to the Retail and Visitor Services Senior Manager after attempting to listen and resolve the complaint independently following standard procedures for doing so.
-Ensures that all ‘special orders’ are documented and communicated to all staff to ensure customer orders are handled effectively.
-Actively learn about the Drawing Papers publications and other merchandise in the shop to communicate and understand the product selection that is being offered.
-Demonstrates avid team support for The Drawing Center’s goals by assisting in the training of development of other team members as requested.
Sales (25%)
-Sells bookstore products to maximize profits.
-Welcomes all visitors to The Drawing Center in a professional and polished manner.
-Approaches customers to inform them or advise on exhibits and their related products.
-Share information and problems with the Retail and Visitor Services Senior Manager regarding customer service issues or issues with any product.
-Offers all customers membership opportunities.
Desk / Shop Operations (25%)
-Reports inventory shortages to shop management.
-Maintains flexibility regarding work hours to ensure the shop is always covered.
-May be required to work weekends and evenings.
-Desk / Shop is clean, organized, well-stocked, and all products are displayed and tagged properly according to shop procedures.
-Provides regular and on-going attention to shop / desk cleanliness and appearance when not assisting customers.
-Maintains a professional appearance in order to meet with the general public or guests of the museum.
Finances (25%)
-Completes cash transactions at POS and completes end-of-day reconciliation.
-Accurately and efficiently perform all functions of the POS and notifies the manager if there is an issue or problem.
-Watchful at all times to protect cash and shop products (especially aware of possibilities of fake tender or theft).
-Reports end-of-day accurately and reports any discrepancy to the manager.
-Uses discretion when offering discounts for damaged goods or display items.
-Participates in annual physical inventory and routine cycle counts.
Additional Requirements:
Must be able to work a flexible schedule to include weekends, holidays, and special events with limited notice.
Essential Position – Required to report to work during inclement weather conditions if the museum is open.
Not eligible for Telework.
Punctuality is required
Must be eligible to work in the United States
Must be able to stand/sit for long periods and may be required to lift boxes of merchandise or other materials of up to 30lbs.
Salary: $21 p/h
This is a 2 – 3-day part-time position that primarily works weekends. Please note that 2-day part-time employees are not eligible for benefits.
Bilingual preferred but not required.
How To Apply:
To apply, please email a cover letter and resume to jobs@drawingcenter.org