Membership Manager & Head of Partnerships at Poster House
Job Title: Membership Manager & Head of Partnerships
Job Status: Full-time
Location: New York, NY
Salary: $80,000 to $90,000
Job Summary/Overall Responsibility:
The Membership Manager & Head of Partnership’s objective is to further engage Poster House Members and actively expand both the value and the reach of Poster House’s membership offerings, while cultivating relationships for the museum. In learning about our Members, the Membership Manager & Head of Partnerships will identify those who may be appropriate for further giving. This requires an understanding of the museum’s exhibitions, programming, membership structure, events, shop products, and revenue increasing initiatives.
Essential Functions of the Job – Essential functions may include, but not be limited to:
Membership Management:
- Strategize general membership promotions and drives throughout the year
- Plan member incentives and expand offerings to add value to Poster House memberships
- Monitor incoming member sign ups and renewals and maintain the member CRM database
- Serve as the primary point of contact for the museum’s individual and library members, manage the fulfillment of their benefits, and oversee all communication with members
- Guide a restructuring of the Membership Program as the museum considers lowering the price of admission
- Continuously evaluate and update benefits to encourage acquisition, renewal, and upgrades
- Plan and oversee regular member events
- Prepare for membership renewal drive at the end of each year
- Create and implement outreach strategies to increase member base
- Engage VIP clients to get to know them through meetings while incorporating them into Poster House, and explore mutually beneficial engagement opportunities
- Observe and analyze member trends and feedback, and seek feedback from members
- Plan, write copy for, and manage year-end and other special campaigns
- Work with the Design and Marketing teams to to develop and timeline creative content for emails, brochures, and other communications
- Establish benchmarking goals for the Membership Program to convert more visitors into Members
- Act as public-facing spokesperson for membership at all evening, weekend, and special events related to membership
- Train staff from various departments on the fundamentals and importance of Membership
- Strategize Membership signage at the museum and printed materials
- Manage event budgets and logistics
- Provide excellent customer service in person, over the phone, and via email
Partnerships:
- Initiate and maintain relationships with other museums and cultural organizations that offer reciprocal events and benefits
- Conceive of collaborative events and programming for Poster House Members, both at the museum and at partner organizations
- Participate in the museums Task Force on the Outreach Committee and take an active role in maintaining and strengthening relationships with local community boards, housing associations, and other neighborhood organizations
Requirements:
- Five years or more relevant experience in membership, client/customer services and sales, within the art and/or design fields is preferable
- Self-motivated, passionate about art and design, retail, client services
- Experience networking and developing relationships with a wide range of people within the art and(/or) design community (fields) including collectors, curators, artists, designers, dealers, students, aficionados, (communities) and guests
- Experience with non-profit membership service related activities
- Experience writing donor-centered communications including solicitations and acknowledgement letters
- Experience planning and managing special events
Skills and Abilities:
- Interest and/or working knowledge in posters, design, art, events, and local communities
- Excellent writing and editing skills as well as positive communication methods
- Detail-oriented
Other Tasks and Responsibilities:
- Attending staff and departmental meetings
- Providing status reports
- Respond to emergency situations in the museum space by alerting Security/Operations
Physical Demands:
- The Membership Manager will be required to perform desk-based computer tasks, including using a computer screen for long periods of time, typing, and making phone calls. The Membership Manager will be required to attend off-site visits to organizations and stand for tours.
To Apply