Donor Services Representative at the Seattle Art Museum
Job Title: Donor Services Representative
Job Status: Full-time
Location: Seattle, WA
Salary: $19.50-$22.07 /hr
DONOR SERVICES REPRESENTATIVE
Overview
Maintain accurate donor information and produce membership and financial reports useful to other departments. Provide exemplary customer service to SAM members, donors, and potential members over the phone, through email, and onsite.SAM is dedicated to racial equity and strives for employees, volunteers, and interns who are passionate, qualified, and offer diverse perspectives. SAM prioritizes racial equity in the workplace because we know that people of color are the most impacted when it comes to inequities. We are particularly interested in engaging with historically under-represented groups in the museum field as we strive to be inclusive and equitable. SAM is responsive to cultural communities and experiences, and our strategic plan goals address the role art plays in empowering social justice and structural change to promote equity in our society.
Flsa Status Non-exempt
Reports To Donor Database Manager
Compensation $19.50-$22.07 hourly, 40 hours per week
Benefits Full time employees are covered by medical, dental, vision, basic life insurance/LTD/AD&D. Employees are able to enroll in our company’s 403b plan. Employees will also receive ten days of sick leave and ten days of vacation leave every year, twelve paid holidays and one floating holiday throughout the calendar year. Additional benefits include subsidized transportation (ORCA business passport), access to fitness facility, and museum membership.
Essential Functions
+Accurately record gift and donor information in Tessitura, the Museum’s CRM software on a daily basis. Accurately batch, process and reconcile checks, cash and credit cards while updating donor/membership records for Finance department reporting.
+Produce regular and ad hoc reports from the database.
+Act as liaison between Development and Finance departments.
+Work with Customer Service and other development staff in resolving donor/membership issues.
+Maintain accurate records in the donor database by merging duplicate records, correcting incorrect data entry and updating data where necessary.
+Assist Department Manager with production and updating of department policies and procedures.
+Participate in Donor Services weekly meetings.
+Troubleshoot with fellow Donor Services members to improve and update current procedures.
+Provide staffing support at membership and development events.
+Perform Other Duties & Responsibilities As Assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
+High school graduate or the equivalent education/experience.
+Minimum one year related data entry and customer service experience.+Experience with Tessitura highly desired.
+Excellent oral and written communication skills; ability to communicate effectively and to project a professional image when giving and taking information in writing, in person, and over the phone.
+Demonstrated proficiency with and accuracy in using MS Office products, including Word, Excel, Access and other software programs.Accurate typing/keyboarding skills (minimum 50 wpm)
+Ability to take initiative, work independently or as part of a team; ability to motivate self & prioritize tasks.
+Ability to work with close attention to both alpha and numeric detail and to maintain confidentiality.
+Ability to work with donors, members, the public, and co-workers professionally and tactfully, and support management decisions in a positive, professional manner.
Working Conditions
Exposure: Work areas are primarily inside, in a climate-controlled environment with light background noise. Work is occasionally performed at other indoor and outdoor sites.*In-Person; 5 Days a Week*
Physical Activities Required For Essential Functions:
Stationary Work:
Approximately 75% of time is spent stationary while working at a desk. Balance of time (approximately 25%) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at Museum events.
Communication: Clear and effective communication with volunteers, donors, members, the public, and co-workers is necessary.
Moving: The ability to move up to twenty pounds on occasion is necessary for moving files, equipment, and supplies. Must be able to regularly position self to access files.
Office Work: Ability to effectively and regularly operate a computer, keyboard, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.
Centering equity, diversity, and inclusion as an organization, and as individuals, Seattle Art Museum (SAM) is committed to ensuring that all employees and volunteers enjoy a respectful, inclusive, and welcoming workplace. SAM is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, age, disability, honorably discharged veteran or military status, or any other protected class.
Please contact the Human Resources Department at (206) 654-3188 orHR@seattleartmuseum.org for additional information or to request reasonable accommodations for the application or interview process. Offers of employment are contingent upon successful completion of a criminal background check and proof that the applicant is fully vaccinated against COVID-19 or qualifies for a testing exemption or accommodation.
To Apply
Please visit https://seattleartmuseum.applytojob.com/apply to submit SAM employment application, cover letter and resume.
Deadline August 31, 2023