Director of Visitor Services at the Jamestown-Yorktown Foundation

Description

Director of Visitor Services (Full-Time)

We are seeing a talented Director of Visitor Services to be responsible for the management of the JYF Visitor Services programs located at both Jamestown Settlement and the American Revolution Museum at Yorktown. This position is responsible for daily operations and supervising a team of Visitor Services staff engaged in the delivery of a high quality experience for daily visitors and those attending events, programs and exhibitions at the museums. This role organizes the Foundation’s customer service efforts, seeing that all visitors experience excellent customer service and encounter a welcoming, visitor-centric atmosphere.

What is the Jamestown-Yorktown Foundation?

As an agency of the Commonwealth of Virginia, the Jamestown-Yorktown Foundation is an educational institution that provides through its two history museums an awareness and understanding of the early history, settlement, and development of the United States through the convergence of American Indian, European, and African cultures.

What are the career advancement opportunities?

This position has the opportunity for promotional movement within the Foundation and other agencies within the Commonwealth of Virginia. We believe that long-term career growth is a key aspect of job satisfaction!

The salary for this position is $60,000 — $65,000 annually.

Other benefits include:

• State health benefits & flexible spending accounts.
• Paid leave including sick leave, personal leave, annual leave accruals, and 12 holidays.
• Professional development opportunities.
• Retirement savings plans with limited employer match available (VRS).
• Life & Long-Term care insurance.
• Employee Assistance Program.
• Employee discounts for companies including Verizon, Enterprise, Choice Hotels, and many more!

To Apply

Please submit an application either online at https://virginiajobs.peopleadmin.com/ or by contacting Human Resources at hr@jyf.virginia.gov for additional application options. Applicants only will be screened based on what is presented in the Commonwealth of Virginia employment application and related documents. We are committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. JYF encourages and invites minorities, women, individuals with disabilities and veterans to apply. We also consider all qualified applicants regardless of criminal histories, in a manner consistent with legal requirements.

Requirements

Qualifications

• Strong engagement with and knowledge of visitor service principles, practices, and procedures; and museum/attraction audiences.
• Demonstrated competency with point of sale systems and cash handling experience.
• Experience with personnel and budget management, staff development and training, team building, and ability to work productively and collaboratively with all levels of management and staff.
• Professional positive attitude and demeanor, with exceptional communication skills, in both public-facing and internal meetings, and discussions; demonstrated skill in presenting information and facilitating positive dialogue with public.
• Ability to take initiative and solve problems creatively.
• Excellent communication skills with the ability to relate to diverse audiences and staff (age, abilities, cultures, etc.)
• Five years of customer service exp. in a management capacity in a museum or attraction setting preferred.