Membership- Coordinator for Institutional Advancement at the Metropolitan Museum of Art – Museum Studies

Job Title: Coordinator

Job Status: Full-time

About the job

About the Metropolitan Museum of Art

The Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge, and ideas.

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum’s galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

This position provides administrative support for the Operations teams of Institutional Advancement department. Main responsibilities include gift and payment processing, completing deposits with the Museum’s Cashiers Office, researching and addressing processing issues, maintaining database hygiene, and the day-to-day administrative work of the Operations teams. In addition, the position interfaces with donors and MMA staff on the telephone and by email, answering questions about donations and reconciliations.

PRIMARY RESPONSIBILITIES & DUTIES:

Review and process gifts from multiple channels in the Tessitura database;
Maintain and update donor records;
Run quality control and CSI reports in Tessitura as assigned;
Contact members to obtain updated payment information;
Complete check deposits in the Museum;
Produce and edit contribution receipts;
Database maintenance projects;
Compile distributions of gifts received;
Assist as needed with Operations phone lines and external email accounts;
Assist with other administrative work as directed by supervisors;
Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

Fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of of domestic violence, stalking, or sex offenses).
Strong organizational skills with the ability to prioritize required;
Attention to detail and excellent written and verbal communication skills
Professional phone demeanor and/or previous customer service related experience
Working knowledge of Microsoft Office products (with a focus on Word, Excel, and Outlook)
Proficiency working with Adobe Pro to create and edit PDFs.
Must be able to work in a collaborative team environment, but also independently as needed

Knowledge and Education:

Proficiency with Microsoft Office required;
Some experience with, or a strong familiarity with, database systems, particularly donor-related systems. Experience with Tessitura is preferred.
Some familiarity with financial workflow preferred

APPLICATION INSTRUCTIONS:

Please reference position Coordinator for Institutional Advancement Operations – Membership – in the subject line of the email. Apply with a resume and cover letter to: Careers@metmuseum.org.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.