Coordinator of Museum Experience and Access – Lehigh University Art Galleries
Responsible for exceptional services and access to museum visitors of all ages and abilities, including oversight of the galleries during public hours, events and programs. The Coordinator will train and oversee work-study students and volunteers, collect visitor data, inclusive practices that remove barriers to visitation for visitors of all backgrounds and abilities and is responsible for Lehigh University Art Galleries social media. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.
1. Coordinate all aspects of museum experience at Lehigh University Art Galleries (LUAG), including general inquiries from the public, scheduling of all group visits, ensuring accessibility for all museum guests and training information desk staff and volunteers
*Serve as the primary on-site LUAG staff member during public, evening and special event hours
*Serve as the primary point of contact for all LUAG volunteers and work-study students; coordinate onboarding and orientation, training, schedules and projects for all volunteers and work-study students in collaboration with LUAG staff
*Actively recruit volunteers and work-study students as needed
*Maintain LUAG Reading Room and LUAG pantry areas; monitor Reading Room usage and liaise with Library and Technology Services (LTS) staff as needed to catalog new materials
*Maintain and monitor “LUAG SHOP” (donation-based honor system store)
2. Support the Curator of Education and coordinate education programs, events and tours as needed, such as preparation of materials, ordering supplies, create promotional and marketing materials and social media
*Prep materials and supplies for upcoming education programs and events
*Greet and welcome visitors at start of programs; distribute post-program surveys and materials at conclusion of programs
*Coordinate marketing of education programs and events to expand audience attendance
3. Oversee mailing list and visitor attendance statistics, social media initiatives and efforts for LUAG and coordinate social media activities across multiple platforms; coordinate with LUAG staff and students who contribute to social media to maintain relevant and effective social media content
*Input data and maintain LUAG mailing lists, membership lists and visitor contact information
*Maintain accurate statistics for all visitors to LUAG and create monthly, quarterly and annual reports
*Compile and analyze data from visitors through post-program evaluations and surveys, on-site comment cards and feedback
Grade: 7-37.5
Position Number: S72610
Special Considerations
The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community
This position works with minors
Various shifts/schedule; must be flexible to accommodate special evening events and weekends
Will sometimes need to sit, stand, walk, need to speak and hear, use hands and arms to reach, touch, handle, pull, push, or feel and lift up to 25 pounds
Qualifications
High school diploma or equivalent combination of education and experience
One to three years related work experience
Supervisory experience preferred
Excellent communication, interpersonal skills and a high level of customer service required
Solid analytical, decision making and problem-solving skills
Ability to build, foster and maintain positive professional relationships
Solid writing ability, attention to detail and organizational skills
Ability to adapt and be flexible, showing initiative, with sound reasoning and judgment
Solid ability to plan and organize events
Excellent computer skills with experience using word processing, spreadsheet, database and presentation software
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed