Digital Asset Manager at the Rock & Roll Hall of Fame Museum

Job Title: Digital Asset Manager 

Job Status: Full-time

Location: Cleveland, OH

Salary: $75,000 – $85,000

Description

Rock Hall Culture and DEA&I Statement:

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We intentionally foster a diverse & equitable museum that encourages & embraces creativity & innovation. As a community leader, we value, empower, & respect all people. We provide all team members with equal access to information, development, & opportunity. We acknowledge historical inequities & purposefully create an environment where each person feels accepted, appreciated, & safe to utilize their unique experiences & perspectives. Diversity, Equity, Accessibility, & Inclusion is more than just a policy. It supports our mission and defines our future.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Digital Asset Manager

The Rock & Roll Hall of Fame and Museum values collaboration, innovation, and intentional growth. Since opening our doors in 1995, we have welcomed over 14 million visitors and reached millions more through our digital channels. The Digital Asset Manager will join the Rock & Roll Hall of Fame’s Digital Technology Division to provide leadership and expertise in the governance, maintenance, and support of stewarding digital assets. The Digital Asset Manager works closely with our Library & Archives and collaborates with departments across the Rock Hall to ensure a high-level approach to acquiring, processing, preserving, discovering, and delivering digital content and collections metadata.

JOB RESPONSIBILITIES & DUTIES

Oversee the ongoing day-to-day management of the Rock Hall’s DAMS:

  • Provide staff support, including general use questions, troubleshooting bugs and performance issues, and running both group and individual training sessions on an ad-hoc basis.
  • Configure and customize the DAMS to meet institutional and stakeholder needs.
  • Ensure DAMS documentation and training guides stay up to date as an internal staff resource.
  • Maintain, assess, and adjust standards and protocols as necessary for asset ingest, rights management, and metadata entry.
  • Oversee DAMS user accounts, permissions, and security.
  • Track statistics and report on DAMS usage to key stakeholders.
  • Contribute to projects in support of systems development, such as metadata cleanup, duplicate assets remediation, and integration of the DAMS with other Rock Hall systems.
  • Performs regular audits of files and metadata to ensure consistency and alerts stakeholders of any discrepancies.

Serve as the liaison between the Rock Hall and our DAMS vendor Orange Logic:

  • Lead bi-weekly project sync meetings.
  • Oversee ongoing work including open help tickets, tracking project hours, and scoping out new projects when needed.
  • Stay current with Cortex release details and implement new applications, tools, and features to support Rock Hall digital projects and collections management initiatives.
  • Tests system upgrades and enhancements in our DAMS test environment.

Collaborate across key Rock Hall divisions and teams:

  • Lead a DAMS governance group of department super users to coordinate and manage change requests, documentation, training, and procedure both for and across departments.
  • Provides support and solutions for gaps in process, documentation, or procedures as identified by the governance group.
  • Establish relationships with stakeholders and maintain active communication on upcoming feature upgrades, new projects, or general changes to the DAMS.
  • Work with the Technology Division to ensure appropriate allocation and use of file storage space, preservation backups, and disaster recovery methods.
  • Works with the Archives team on maintaining and revising DAMS taxonomy and cataloging practices, integration with the Rock Hall’s collections management system Axiell, and ensure born-digital records are transferred to the archives in accordance with the Rock Hall’s records and document retention schedules.

Other:

  • Supervises the activities of student employees, interns, volunteers, or project staff.
  • Represents the Rock Hall both within and outside the institution.
  • Travels off-site when required.
  • Engage in professional development activities to stay current within the field and to boost the profile of the Rock Hall’s DAMS.
  • Other duties as assigned.

*The Rock & Roll Hall of Fame and Museum is a hybrid workplace; we do not offer fully remote employment.

Job Requirements and Qualifications

Education:

  • Master’s degree in library science, archival studies, or a related discipline.

Qualifications:

  • Minimum of five (5) years’ experience of digital asset management systems administration highly desired; familiarity with Orange Logic’s Cortex DAMS is a plus.
  • Experience with cloud storage environments; familiarity with AWS strongly preferred.
  • Experience with Adobe Creative Cloud; familiarity with Adobe Premiere is a plus.
  • Understanding of current library, archival, or collections processing methodologies.
  • Understanding of Library of Congress (LCSH) and Getty (AAT) vocabularies and archival description schemas (Dublin Core, PBCore, DACS, MODS, etc.)
  • Familiarity with copyright, donor restrictions, and permissions issues related to accessing library, archival, and museum collections.
  • Experience working with born-digital and digitized audiovisual collections is a plus.
  • Knowledge of current approaches and best practice in digital preservation.
  • Demonstrated proficiency and capabilities with personal computers and software, the Web, and/or library-relevant information technology applications. Working knowledge of standard computer office applications such as Microsoft 365 and other productivity and project management software. Experience providing support of information technology preferred.
  • Demonstrated ability acquiring and using new computing skills, such as learning new software applications or implementing new innovative tools and services.

Unique Expertise:

  • Historical knowledge of rock and roll and related music genres strongly preferred. 
  • Capacity to thrive in a future-oriented museum environment and to respond effectively to changing needs and priorities. 
  • Maintains a user-focused, helpful, and collaborative style of interaction in the performance of all job duties and in communication with all levels and types of staff and partners; builds solid long-term relationships with key stakeholders. 
  • Evidence of detail-oriented, analytical, organizational, project, and time management skills and demonstrated ability to organize tasks and set priorities to meet deadlines, manage multiple projects concurrently, and complete within budget and in accordance with task/project parameters. 
  • Thinks of the big-picture and considers the impact of decisions across the institution as a whole; avoids impulsive decisions. 
  • Outstanding team orientation, flexibility, and ability to work both independently and collaboratively. 
  • Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise; solicits feedback and involves others in decision-making but comfortable leading. 
  • Outstanding verbal and written communication skills, organizational skills, and interpersonal skills; effective communicator, ensuring staff and other key contacts across the organization are kept abreast of initiatives, issues, and events internally and externally. 
  • Ability to successfully pass Rock and Roll Hall of Fame and Museum reference check, background investigation, and drug screening.
     

WORKING CONDITIONS

  • Work locations include the Rock Hall Museum and the Rock Hall Library & Archives.  
  • Environmental Parameters: Ability to work in a window-less office. Ability to work in an environment with loud noise. Ability to handle exposure to vibration due to machinery.
     
  • Physical Demands:  
    • Strength: Ability to lift/move items weighing up to 20 lbs. (approximately)
    • Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co-workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to perform tasks concurrently. Work involves sitting most of the time but involves walking or standing for periods of time.
       

Equipment Used:  

  • Personal computer, telephone, two-way radio, photocopier, and other office equipment.
     

Safety Hazards: 

  • Minimal hazards. General office working conditions.
     

Aptitude Requirements:

  • Cognitive:
    • Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
    • Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, employees, clients, vendor and caterers.
    • Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
  • Manual:
    • Motor Coordination: Ability to make necessary movements in selecting, picking, and depositing items.
    • Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons, or switches.
    • Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold, or stack items; to place and retrieve items.

Employer’s Rights

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Benefits and Compensation

The annual salary range for this position is $75,000 – $85,000, commensurate with experience and certifications. 

The Rock Hall offers a generous benefits package including 4 plan options for health insurance with other benefits such as dental, vision, and life insurance being company paid. 

Other perks include employer paid parking, 403b retirement plan, and yearly paid time off including: 14 paid holidays, 10 vacation days, 12 sick days, 3 personal days, and 32 hours of paid volunteer time.

Apply via AAM