Manager of Operations & Visitor Services at the Moonshot Museum
Job Title: Manager of Operations & Visitor Services
Job Status: Full-time
Location: Pittsburgh, PA
Salary: $52,000
SUMMARY / OBJECTIVE:
The Moonshot Museum seeks a detail-oriented Manager of Operations & Visitor Services to manage execution of daily operations, logistics, and revenue streams for Moonshot Museum. The museum, located in Pittsburgh, PA, opened in Fall 2022 as Pennsylvania’s first-ever space museum, offering the public a rare opportunity to engage with exhibits about the contemporary space industry while watching the real-time construction of spacecraft destined for the Moon. Moonshot Museum operates a combination of open public hours, closed days/times for visits for pre-booked student programs and tours and serves as a private event venue. The Manager of Operations & Visitor Services is a self-starter who has the exciting and challenging task of managing the growing daily operations needs of the institution.
DUTIES AND RESPONSIBILITIES:
- Set and maintain high standards to ensure a welcoming, efficient, positive experience for Moonshot Museum visitors.
- Supervise, schedule, and train part-time front desk staff members (Moonshot Pathfinders)
- Manage a robust and diverse volunteer corps of 35+, including supervision, scheduling, recruitment, onboarding, enrichment, and coordinating supplies for event outreach support.
- Manage a small onsite gift shop and online store: sourcing merchandise, ordering, tracking, and maintaining inventory.
- Train staff and volunteers on operations and emergency policies and procedures.
- Manage museum admissions for visitors and groups, including point of sale system, monthly financial statements, and responding to public inquiries.
- Manage membership program, including database, member correspondence, and incentives.
- Builds monthly data reports on museum attendance, program bookings, and retail.
- Interface with Astrobotic Technology’s accounting, human resources, operations, and marketing teams to ensure a safe and efficient experience at a museum that shares a campus with a working space robotics company.
- Process program booking requests from schools and other entities, including executing contracts and ensuring payment is received.
- Work with external vendors to ensure a clean, well-stocked, functioning museum.
- Coordinate day-of operational needs for public hours and on-site field trips to ensure part-time and volunteer staffing, building access, group parking, and being on-site to support operations during field trips as needed.
OTHER DUTIES:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change and evolve at any time.
REPORTING:
- The Manager of Operations & Visitor Services reports to the Executive Director and is a core member of the museum leadership team.
SUPERVISORY RESPONSIBILITIES:
- The Manager of Operations & Visitor Services directly supervises part-time front-desk staff member (Moonshot Pathfinder) and a 35-member corps of Moonshot volunteers.
SKILLS AND QUALIFICATIONS:
- Detail-oriented, organized, efficient, strong sense of integrity and accountability.
- A creative problem solver and strategic thinker, with an understanding of best / emerging practices in non-profit, educational programming, volunteer management, or sales operations, and comfort learning more about the contemporary space industry.
- Demonstrated experience in working collaboratively, without close supervision and within tight deadlines, balancing collaborative and autonomous approaches to work.
- Demonstrated ability to multitask on simultaneous projects and be flexible in a fast-paced environment where demands often change.
- Proficient in MS Office Suite; an aptitude for learning and utilizing software.
- Strong supervisory people and project management skills, including the ability to multitask.
- An entrepreneurial spirit and comfort with ambiguity in a non-traditional museum setting. This position plays a key role in supporting the execution and growth of Moonshot Museum’s operations.
- The ability to interact and communicate with a variety of audiences, including educators, families, K-12 students, and space industry professionals, in a professional and engaging manner. Empathy and emotional intelligence are critical skills in this role.
- Committed to diversity, equity, inclusion, and accessibility.
- Extremely strong writing and communication skills, with attention to detail in the written word.
- Prior cash handling experience and knowledge of point-of-sale systems (Shopify preferred).
- A role model for exceptional customer service
EDUCATION AND EXPERIENCE:
- Undergraduate degree in non-profit management, business, marketing, museum studies, communications, or related fields OR an equivalent array of professional experience.
- Three years demonstrated professional experience and progressive responsibility in public-facing operations, informal education, non-profit, sales, retail, or museum roles.
- Supervisory and / or volunteer management experience preferred.
OTHER REQUIREMENTS:
- Satisfactory PA State Police Criminal Record Check and Child Abuse History Certification.
- Satisfactory FBI Criminal Record check.
- Satisfactory professional references check.
- Valid Driver’s License and ability to pass Department of Motor Vehicles check.
- Willingness to relocate to Pittsburgh, PA.
PHYSICAL DEMANDS / WORK ENVIRONMENT:
- The position’s schedule is Sunday – Thursday, serving as active Manager-on-Duty on-site at the museum during open public hours on Thursdays and Sundays.
- The Manager of Operations & Visitor Services is a hybrid on-site / off-site position, working from home office 1-3 days per week, and supporting on-site tours, field trips, and events as scheduled.
- At times, the position requires being the first point-of-contact staffing the reception desk at the entrance to the museum.
- Ability to work in fast-paced, highly-sensory, stimulating work environment due to constant interaction with other staff and visitors, including children.
- Ability to remain in a stationary position for long periods, move up to 50 lbs., and position self to interact with visitors inside the Museum space.
POSITION TYPE / EXPECTED HOURS OF WORK:
- The Manager of Operations & Visitor Services is an exempt, full-time position overseeing daily operations of the Museum. Candidates must be comfortable and prepared to work weekends. Availability on evenings and holidays will be required.
COMPENSATION:
- The salary for the Manager of Operations & Visitor Services is $52,000 per year.
- Moonshot Museum’s hiring practices are rooted in an approach driven by equity, innovation, and sustainability. As a new and growing nonprofit organization, Moonshot Museum offers a limited benefits package for its employees including medical insurance and paid time off.
APPLICATION PROCESS:
Please submit a resume and cover letter via email to Dr. Jimyse L. Brown (she/her), Executive Director, at jobs@moonshotmuseum.org with the subject line Manager of Operations & Visitor Services. In your cover letter, please address the following prompts alongside any other information you would like to share about your qualifications for the role:
– Why are you interested in working in this role?
– How does space inspire you?
-Why does joining a small, relatively new, non-profit museum interest you?
It is Moonshot Museum’s policy to hire and promote qualified people and administer all terms and conditions of employment without discrimination due to race, religion, color, sex (including pregnancy, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender expression, and gender identity), national origin, ancestry, place of birth, disability, age, genetic information, use of a guide or support animal, marital status, status with regard to public assistance, or other protected-class status.
Moonshot Museum does not discriminate based on disability in admission or access to, or employment in, its programs and activities. If you need a reasonable accommodation to enable you to complete the application process, please send a request via email to jobs@moonshotmuseum.org.