Membership Associate at the Brooklyn Botanic Garden

Job Title: Membership Associate

Job Status: Full-time

Location: New York, NY

Salary: $43,728-$50,287

Position Description:

The Membership associate is part of a 15-person department that is responsible for raising approximately $7 million in annual operating support from a variety of funding sources. This position reports to the Membership manager. The associate is a key part of a four-person team that serves over 21,000 member households and raises $2+ million in membership revenue through multichannel direct mail campaigns, online solicitation, and onsite sales, with a goal to increasing net revenue and growth in the membership base. In this high-volume membership office, the associate must possess excellent organizational, customer service, writing, and computer/data management skills. The associate will also work with Development department staff to support fundraising efforts in other areas as needed.

Responsibilities:

  • Act as primary phone and email contact for all questions concerning membership, providing timely and efficient customer service to the 21,000+ membership base via telephone and email. Duties include, but are not limited to, answering questions regarding benefits and general information; processing requests for replacement membership cards and missed publications; fielding general complaints and queries; and renewing, upgrading, and selling memberships by phone when working in the office.
  • Maintain membership database records, including creating new records, making address, and coding changes, updating information, and ensuring maintenance of clear, complete, and up-to-date records.
  • Process onsite membership sales and provide settlements to business office.
  • Coordinate renewal notices for gift giver and library renewals, ensure timely production and mailing. Run queries and exports of data files as needed.
  • Provide administrative support for membership events and day-of logistical support.
  • Assist with production of Plants & Gardens members’ newsletter and member emails.
  • Renew and acquire new local businesses to participate in the members’ discount guide.
  • Play active role as part of the larger Development team to strategize new ways to increase revenue for the Garden.
  • Assist with donor cultivation events, fundraising events, and other special projects as needed throughout the year.
  • Perform other duties as assigned by supervisor.

Qualifications:

  • Excellent organizational, writing, and computer skills
  • Experience with Raiser’s Edge or other database desired
  • Nonprofit experience, or strong interest in cultural institutions, environment, education, and or/science preferred
  • Ability to meet deadlines, work on multiple projects, and be detailed-oriented
  • Motivated, energetic team player able to prioritize and work independently, as well as interact with donors and staff of all levels
  • Available to work evenings and occasional weekends particularly during the Garden’s peak season (MarchOctober)
  • Ability to work outdoors during events (1520 times per year), as well as lift and carry membership and event materials as needed (lift no more than 25 pounds, 45 times a year)

Compensation and Benefits

  • Salary Range $43,728-$50,287

    Brooklyn Botanic Garden considers several factors when determining the appropriate salary to offer a candidate within the listed salary range. These factors include (but are not limited to), the scope and responsibilities of the position, a candidate’s relevant work experience and education/training, job skills, equity across the institution, as well as market and organizational considerations.

  • BBG offers a comprehensive benefits package including:
    • Health Insurance that begins the date of hire; employees are offered coverage through the City of New York’s Office of Labor Relations and can choose from a variety of plans, some at no cost to the employee.
    • Dental/Vision/Prescription Benefits
    • Pre-Tax Benefits including flexible spending, dependent care, transit/parking accounts
    • CIRS Pension/401K/Life Insurance: BBG is a member of the Cultural Institutions Retirement System (CIRS) and offers a pension and 401K plan for eligible employees. Life insurance is provided through CIRS as well.
    • Life Insurance and Long-Term Disability Insurance
    • Generous Paid Time Off including sick time, vacation time, and 12 annual holidays
  • As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
  • Museum Pass, which provides employees the opportunity to enter many museums in New York City for free

To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered.

No telephone calls for position inquiries, please. Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at hr@bbg.org.

Apply Here  

Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.