Director of Education & Visitor Services at Tudor Place Historic House & Garden

Job Title: Director of Education & Visitor Services 

Job Status: Full-time

Location: Washington D.C.

Salary: $65,000 – $70,000

Description

Tudor Place Historic House & Garden seeks a creative and energetic individual with a passion for serving the public in mission-driven work to serve as Director of Education & Visitor Services. This leadership role advances the Tudor Place mission by coordinating all offerings to the public and supervising the team that delivers a variety of memory-making visitor experiences. This position is pivotal to interpreting the complex history of the site and works collaboratively with all departments to provide content-rich tours, programs and resources. The ideal candidate will be a consensus-builder with a demonstrated ability to think strategically about programming and audience development, a passion for customer service and a keen appreciation of intersectionality to interpret and share history. 

 RESPONSIBILITIES

Education

  • Research tour and program content on all aspects of the historic house, collection and archive, garden and the people who lived, worked and were enslaved at Tudor Place; develop tours and programs that interpret difficult and complex topics with sensitivity and understanding, working closely with Curator and Collections Department
  • Deliver engaging tours and programs; engage diverse audiences throughout the year with varied types of offerings
  • Develop and implement educational school programs that focus on local curriculum standards
  • Work with other staff members to produce informative and high-quality brochures, signage and interpretive materials
  • Develop methods for regular evaluation of programming

 Visitor Services

  • Ensure the visitor experience is of outstanding quality by providing excellent customer service and exceptional interpretation
  • Manage all aspects of Visitor Center/Museum Shop operations, including staffing, purchasing and visual merchandising
  • Schedule volunteers and staff to meet visitor needs
  • Recruit, train, manage and evaluate staff and volunteer docents to ensure the delivery of dynamic and informative tours
  • Provide ongoing training and resources to staff and volunteers
  • Ensure all public areas are clean, safe and ready to welcome visitors, program participants or clients
  • Supervise all private events and group tour contracting, including review of liability issues, pricing structure and guidelines
  • Develop methods for acquiring, monitoring and tracking visitor feedback
  • Coordinate closely with communications staff to promote the site, the Museum Shop and private events

 Departmental Administration

  • Supervise activities and projects of departmental staff, including time reporting, performance evaluation, and coordination of professional development
  • Track department spending and create annual budget
  • Prepare quarterly progress reports for Trustee and Committee meetings
  • Serve as a member of the leadership team, participating in meetings and forums, as requested by the Executive Director
  • Serve on the design review team to promote Style Guide adherence
  • Serve as one of the administrators for the Altru database

 

Requirements

 EXPERIENCE & EDUCATION REQUIREMENTS

  • Advanced degree in museum education, education, museum studies, public history, American history, American studies or related field
  • Five or more years of museum, education or visitor services experience with increasing levels of responsibility at a museum or historic site
  • Supervisory experience required

KNOWLEDGE, SKILLS & ABILITIES

  • Desire to work in a historic setting and respect for the preservation of a historic estate and its collections
  • Enthusiasm for working collaboratively with a diverse group of colleagues and volunteers, including members of the Board of Trustees
  • Knowledge of learning styles, museum education theory and practice and the ability to apply them creatively to programming and interpretation
  • Excellent verbal and written communication skills; ability to communicate effectively with colleagues and with the public; public speaking experience desired
  • Proficiency in Microsoft Office programs
  • Knowledge of American history, architecture, decorative arts, horticulture or Washington, DC history desired
  • Understanding of retail in a museum setting
  • Excellent organizational and time management skills
  • Knowledge of Blackbaud software, specifically Altru, a plus
  • The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects)
  • This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces
  • Ability to work in a range of environmental conditions

Apply Here