Head Registrar at the New York Botanical Garden
Job Title: Head Registrar
Job Status: Full-time
Location: Bronx, NY
Salary: $65,000 – $75,000
Description
The Head Registrar is responsible for the management and administration of Registration and Records across all NYBG Education programs. NYBG Education encompasses programs for both children and adults including the Everett Children’s Adventure Garden, the Edible Academy, the GreenSchool, Teacher Professional Learning, Humanities Institute, School of Professional Horticulture and Continuing Education.
In collaboration with the Director of Operations, the Head Registrar implements and upholds a culture of excellence for all educational services. This position has division-wide responsibilities that require a high degree of professionalism, confidentiality and efficiency, and a strong customer service mentality. The Head Registrar supervises two full time registration coordinators and 2-3 part-time seasonal staff who facilitate programs and activities.
Additionally, this position supports, through actions and conduct, NYBG’s Inclusion, Diversity, Equity and Accessibility initiatives and actively helps to build and maintain an inclusive organizational culture throughout the institution.
Specific Duties & Responsibilities
- Works with Director of Operations to maintain student records.
- Ensures adherence to registration policies and procedures to ensure data integrity, including overseeing registration software.
- Manages weekly, monthly and annual reporting for school and family programs and maintains cancellation records and other visitation records as needed.
- Collect, report and preform basic analysis of data including program registrations, student enrollment and records, course scheduling, and other metrics as needed.
- Implements program offerings and class schedules and if applicable, ensures that all courses meet appropriate guidelines set forth by governing agencies
- Oversees registration functions for all school, out-of-school and teacher education programs and provides logistical information to these audiences as needed including confirmations and schedules.
- Provides logistical oversight and support for visiting school programs. Works closely with Security, Visitor Services and Education Program managers to facilitate these visits
- Liaises with the Bursar as needed on the process of sending invoices and reconciliations
- The Head Registrar will serve as one the Education Division’s Family Educational Rights and Privacy Act, (FERPA) compliance leads, along with the Director of Operations and Student Success
- Prepares and distributes standard reports required for compliance, as needed
- Other duties as needed.
Requirements
- Bachelor’s and Master’s preferred
- Experience managing education and/or registration records in higher education or non-profit setting
- 3 years of experience with Student Information Systems
- Strong computer skills, especially Excel, required
- CRM database experience preferred
- Strong problem-solving with team-work focused approach
- 2+ years supervisory experience
- Exceptional time management and organizational skills, sharp attention to detail
- Ability to balance multiple projects in a fast-paced, dynamic environment
- Ability to exercise discretion with confidential information, support legal compliance academic process, and data security best practices. Understanding of FERPA regulations a plus
- Familiarity with botany, horticulture, landscape design, botanical illustration, or a
- related field preferred
- Available weekends and evenings, as needed, for special events