Design Store Assistant Manager at the Museum of Modern Art

Job Title: Design Store Assistant Manager

Job Status: Full-time

Location: New York, NY

Salary: $55,000- $60,000

About the job

The Museum of Modern Art is currently accepting applications for an Assistant Store Manager (ASM), Visual in the Design Store who upholds MoMA Retail’s standards, policies, and procedures and proactively connects to MoMA Retail and the Museum to support a holistic visitor experience. Assists with all aspects of running the store including but not limited to: opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to Retail management meetings; and, participating in store partnership initiatives.

Exhibits and upholds the highest customer engagement standards which will play an integral role in achieving the stores sales and metric goals. Manages, develops, and trains the staff by ensuring a professional and positive presence on the sales floor and delivery of a knowledgeable, thoughtful, and inspiring customer service experience.

Responsibilities

  • Partners with the store management team to optimize business and reach sales goals.
  • Coaches, develops, and empowers Selling Specialists and Sales Associates to do their jobs most effectively.
  • Analyzes metrics, data, and reporting in order to identify trends, recommend new merchandising and sales approaches, and to address sales related opportunities and issues. Coaches staff on appropriate metrics/reports to use day-to-day to drive sales.
  • Oversees and manages sales incentive initiatives.
  • Collaborates with Assistant Store Management staff to ensure adequate coverage in the store.
  • Initiates and coordinates strategies to maximize opportunities by increasing average transaction and conversion.
  • Informs staff of daily, weekly, monthly goals for sales and customer engagement
  • Maximizes use of all selling tools e.g., signage, systems, etc.
  • Serves as liaison between store and Product Managers, along with ASM Sales
  • Partners with selling specialists and sales team on visual-related projects, including new product presentation, ensuring processes are followed and knowledge consistently shared across the team to optimize sales; developing and/or maintaining fixture displays with the goal of increasing sales, average transaction, and conversion; and, ensuring fixtures and all signage are maintained to standard. Serves as store lead for all floor/fixture changes and frequently partners with the Store Visual Manager, Director of Merchandising, and Senior ASM, Visual.
  • Coordinates all in-store setups surrounding special events and promotions.
  • Collaborates with Assistant Store Manager, Operations to ensure aesthetic standards.
  • Performs any other duties reasonably related to the functions described.

Requirements

  • Bachelor’s degree preferred and a minimum five years experience in retail sales management, including experience managing a staff.
  • Strong organizational and communication (verbal and written) skills.
  • Very high-level customer service orientation.
  • Organized, detail oriented with superb time management skills.
  • Proactive self–starter who exhibits initiative and leadership.
  • Proficiency with POS, Word, Excel, Order Entry and Contact Management.
  • Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health Organization authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis).

Reports to: Store Manager, Design Store – 53rd street

Salary: The salary range for this position is $55,000 – $60,000.

Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).