Membership Manager at National Coast Guard Museum Association

Job Title: Membership Manager

Job Status: Full-time

Location: New London, CT

About the job

The Membership Manager will build, implement, and steward the Museum membership program. Maintain and manage accurate membership records. Plan, coordinate, promote and analyze member events/activities and other campaigns as directed. The Membership manager must display a strong understanding of philanthropy. They will partner with key colleagues across the Museum to accomplish the Museum’s goal of creating, growing and optimizing the membership program. This position is a critical component of the Museum Association’s fundraising and stewardship functions. The Membership Manager works under the supervision of the Director of Annual Giving.

Responsibilities

  • In coordination with the Director of Annual Giving, research, develop, and implement a Membership program for the Museum and Heritage Community. Evaluate, develop and build the membership strategic plan and work in coordination with the Museum Leadership Team to ensure the program follows the Museum strategic plan.
  • Once Membership Program is implemented:
  • Work with Communications team on membership marketing plan, including member preview invitations, general solicitation, promotions, and special event promotion.
  • Plan and implement an annual membership drive, direct mail, and email campaigns.
  • Create and maintain membership mailing lists for member publications, invitations, etc.
  • Prepare appropriate gift acknowledgements and other communications in a timely and accurate manner, in accordance with Association practices.
  • Oversee membership customer service process including input/maintain membership information and documentation in museum database, hard copy files, and correspondence as applicable.
  • Write copy for member invitations, periodic membership emails, promotional materials, and membership related events on the website.
  • Plan, coordinate, and implement lively and engaging member activities designed to encourage growth and stewardship of membership.
  • Manage membership renewal communications (letter and emails).
  • Provide membership financial reports to the Finance office and monthly reports and dashboard information to Director of Annual Giving.
  • Develop and implement targeted campaigns as directed by Director of Annual Giving to include, but not limited to:
  • Implementing the 2023 Paver Campaign for the Museum
  • Implementation and deployment of solicitations/follow-up, campaign reports and progress reports for the sustainment donor program, affinity group fundraising campaigns and any solicitation aspects of the Newsletter, Annual Report, and digital communications.
  • Providing necessary mailing lists, data reports, and other information as needed.
  • Provide backup office functions such as phone coverage and admin support coverage, as needed or assigned.
  • Other duties as directed by Director of Annual Giving

Qualifications

  • Strong analytical thinking and highly detailed oriented
  • Proficient use of Raiser’s Edge and/or RENXT or similar CRM.
  • Knowledge of Luminate and OLX.
  • Knowledge of HTML a plus.
  • Proficient use of Microsoft Office, specifically Excel and Word, including mail merge and use of Excel formulas a plus.
  • Knowledge of email marketing, online payment processing, event management, and other integrated applications helpful.
  • Highly motivated, self-starter, who demonstrates the ability to handle multiple priorities and deadlines simultaneously.
  • Knowledge of customer service best practices and demonstrated competence in working with donors.
  • Must have ability to work well in a team and independently with capabilities of thinking through various gift processing scenarios, including research and data collection, with minimal direct supervision.
  • Demonstrates the ability to exercise independent judgment with regard to work responsibilities, prioritization of workload.
  • Strong oral and written communication skills.
  • Integrity in dealing with confidential information.
  • Ability to be congenial, professional, and effective in handling situations with donors, staff, and Board Members.
  • Strong teamwork skills and ability to work across departments.

Education

Minimum of an associate degree preferred or in place of a degree, 4+ years of relevant work experience. A minimum of 1–2 years of experience working with a membership program or within a fundraising/philanthropy setting and experience using CRM databases, preferably Blackbaud (Raiser’s Edge) and online donation platform (Luminate). Must have working knowledge of Microsoft software packages and email systems. Must have ability to maintain and respect strict adherence to confidentiality policies.

 

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