Assistant Front of House Manager at Queens Museum

Job Title: Assistant Front of House Manager

Job Status: Full-time

Location: Queens, NY

Salary:  $58,500

About the job

Position Title: Assistant Front of House Manager

Department: Front of House

Reports To: Front of House Manager

Position Classification: Full time, Exempt (Salary), Benefits-Eligible

Work Location: Onsite at the Queens Museum (Corona, NY)

Work Schedule: Wednesday – Sunday (9:30 AM – 5:30 PM)

Salary Band: D3 – Manager / Program Manager

Salary Range: $58,500 Annually

Management Classification: Supervisor

 

About the Queens Museum

The Queens Museum is dedicated to presenting high quality arts and educational programming for the people of New York, and particularly the residents of Queens, a uniquely diverse ethnic, cultural, and international community. The Museum’s work honors the history of our site and the diversity of our communities through a wide ranging and integrated program of exhibitions, educational initiatives, and public events.

In this current moment of uncertainty, we recognize that museums should serve as places of care; not just for their collections, but for their communities, staff, and artists. The Queens Museum strives to be a cultural institution that is open, responsive, inclusive, and empathetic.

Position Overview

The Queens Museum seeks an experienced Assistant Front of House Manager to support a museum-wide effort to enhance visitor enjoyment at the Museum. The Assistant Manager is a public-facing representative of the Museum, who will proactively engage visitors, resolve visitor questions, and promote an integrated program of exhibitions and learning experiences offered to the public.

The Assistant Front of House Manager supports the Front of House Manager in the overall smooth running of the front of house department, in the areas of staff training, onboarding, and scheduling, time and attendance tracking, safety procedures, e-ticketing and visitor relations.

Successful candidates will have prior museum experience and bring an engaging and outgoing demeanor, exceptional communications skills and an interest in art, culture and community engagement to the role. Bilingual and Multilingual candidates fluent in Spanish, Mandarin, and/or ASL are strongly encouraged to apply.

 

Essential Functions

  • Create a culture of friendliness, hospitality, and community at the Front of House with a customer satisfaction based approach
  • Work with Museum Experience Ambassadors (MEAs) to cultivate a welcoming, inclusive environment
  • Support the Front of House Manager in supervision of the MEA team, new hire onboarding processes, training and support
  • Assist the Front of House Manager in efforts to continuously improve operational effectiveness of the Front of House Department
  • Serve as a representative of the Museum; Promote Exhibitions, Public programs, workshops and summer camps
  • Proactively resolve any visitor questions
  • Escalate situations to the management team as needed
  • Build professional relationships with external stakeholders including artists, community leaders, school administrators, students, local businesses, and public officials
  • Coordinate, facilitate and welcome self-guided group tours
  • Serve as a key knowledge holder of health and safety protocols
  • Maintain knowledge of ticketing systems; support the FOH Manager with management of the e-ticketing system
  • Provide scheduling support to the Front of House Manager
  • Support the maintenance of an efficient and secure cash handling system
  • Report attendance figures and general visitor comments at staff meetings
  • Record incidents and facilities issues according to procedures

 

This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions

 

Competencies

  • Demonstrates initiative, resourcefulness and a creative approach to problem-solving
  • Thrives in culturally diverse settings
  • Displays a high level of support for colleagues, builds professional and respectful relationships with others
  • Adaptability and flexibility
  • Ability to work independently and as a team player in a fast-paced environment, handling multiple tasks and adhering to deadlines

 

Qualifications

  • Familiar with best standards in Museum Visitor Experience and Engagement
  • Prior customer service and cash handling experience
  • Proven ability to interface with visitors, resolve customer service issues, and escalate priorities to management
  • Proven ability to collaborate effectively across teams
  • Demonstrated proficiency in streamlining workflows in Google Workspace and readiness to learn and embrace new platforms

 

Requirements

  • 3+ years of prior work experience in Museums or Cultural Institutions, ideally in a Visitor Services/Experience position
  • Availability to work onsite at the Queens Museum Wednesday through Sunday, with regular attendance at work on evenings, weekends and holidays
  • Strong computer skills; proficiency in Google Workspace, Microsoft Office, Windows and Mac environments, point of sale and ticketing platforms

 

How to Apply

CLICK HERE TO APPLY THROUGH OUR ONLINE CAREERS PORTAL

Submit the following materials Applications are due at 11:59 PM on Sunday, February 26, 2023

  • A resume outlining your work experience
  • A Cover letter describing your interest in this position

Please note that due to the high volume of applications, only complete applications including a cover letter will be considered for an interview. Late applications will not be considered for this position.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role

Interview Process

  • Introductory interview (Zoom): Week of February 28, 2023
  • Final interview (onsite at the QM): Week of March 6, 2023
  • Anticipated start of work: Week of March 6, 2023 (or sooner)

Benefits

This is a full-time benefits eligible position to participate in the following benefits:

  • Paid Time Off including Vacation, Sick Leave, and Personal Days
  • Paid Holidays & (4) Summer Fridays per year
  • Medical, Dental, Vision Benefits
  • Retirement Benefits (401K savings plan, Pension plan, and Life Insurance policy)
  • Employee Assistance Program
  • Free affiliate admission to most American Museums

Living Land Acknowledgment

The Queens Museum would like to acknowledge the past, present, and future generations of Matinecock, Canarsie, Lekawe (Rockaway), Munsee Lenape, and the interconnected Matouwac communities across the Greater Long Island region, as stewards of the land.

As both a museum of art and a historic site built on unceded Indigenous lands, the Queens Museum is committed to working towards a living land acknowledgment built on listening, collaboration, and action together with Indigenous communities. We recognize the ongoing impacts of the violent colonial displacement of Native people–as well as the displacement of animal relatives and the disruption of natural ecosystems–by the United States.

We invite our communities to join us in taking action now by devoting time to taking care of the land, whether this be cleaning up your local park or donating to an Indigenous-led advocacy group.

EEOC Statement

The Queens Museum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, familial status, marital status, military status, sexual orientation, genetic information, HIV status, arrest record, gender identity, gender expression, transgender status, genetic information, domestic violence victim status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

COVID-19 Vaccination Mandate

The highest priority of the Queens Museum is safeguarding the health and safety of its employees and communities. It is therefore the policy of the QM to require employees to provide proof of COVID-19 vaccination as a measure of public safety. As such, proof of COVID-19 vaccination is a condition of employment of the Queens Museum. This job offer is conditional upon proof of COVID-19 vaccination, which is to be submitted to Human Resources prior to the start of work date stated on this letter. Requests for reasonable accommodations for persons who cannot show proof of vaccination because of a

disability, pregnancy, religious belief, status as a victim of domestic violence, stalking, or sex offenses or for medical, or other covered reasons will be considered in accordance with all applicable laws.