Manager of Membership Communication at The Metropolitan Museum of Art

Job Title: Manager of Membership Communication

Job Status: Full-time

Location: New York, NY

Salary: $110,000 – $120,000

About The Metropolitan Museum Of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

The Met’s membership program is one of the largest in the world, and includes more than 115,000 loyal members from around the globe. Members give $110 to $25,000 annually, and collectively contribute $25-30M per year. The program is in a period of rapid growth and change, as it rebounds from the pandemic; innovates its operations; and prioritizes diversity, inclusion, equity, and access.

You will help take the successful membership program to new heights. You will create and implement a multichannel member communications strategy that maximizes revenue, deepens member engagement, and leverages the power of the large member base. You are a creative and strategic communicator, who can deliver compelling messages to multiple audiences via many channels. You are a highly organized project manager, excel at leading cross-departmental collaborations, and use a data-driven approach to analyze and refine strategies.

PRIMARY RESPONSIBILITIES & DUTIES:

  • Oversee and manage a multichannel member communications strategy that maximizes revenue, deepens member engagement, and leverages the power of the large member base; including print, digital, social media, web, and video communications. Use tactics to segment the audience and deliver messages that are relevant to each.
  • Supervise and mentor Member Communications Coordinator, who provides support to the Member Communications team.
  • Track and evaluate impact of various efforts, and use these metrics to refine strategies.
  • Maintain an understanding of industry standards and trends, through publications and online resources, professional organizations, training, and peers.
  • Work closely with stakeholders across the museum to identify key institutional activities and priorities; and communicate these to members and the Membership team.
  • Create a suite of compelling promotional and stewardship materials; including brochures, signage, welcome packages, acknowledgements, and the Holiday Card. Partner with other departments as well as external consultants on these projects.
  • Oversee communications to members, including email and social media; collaborate with the Marketing team on the member calendar; and partner with the Digital team on video and digital content strategy.
  • Maintain the member pages of The Met’s website. Partner with Development Operations and Information Systems & Technology teams to implement and manage the online Member Portal.
  • Lead internal communication efforts in order to ensure that all Met staff understand and are invested in membership, including regular update emails to all staff.
  • Manage photography needs for the Membership team, organizing photo shoots, compiling photos from across the museum, and selecting the ideal images to use in member communications.
  • Leverage the power and loyalty of the large member base to further the museum’s goals and expand our audience, inspiring the members to serve as ambassadors for the museum.
  • Perform other duties as assigned.

Requirements And Qualifications

  • Bachelor’s Degree in Marketing, Communications, or related field; Master’s degree preferred.
  • 5 years related work experience.
  • Experience with or passion for museums or cultural organizations. Knowledge of art history preferred.
  • Demonstrated experience in membership/customer engagement and knowledge of marketing/communication principles, key performance indicators, and industry trends.
  • Demonstrated project management and communication skills.
  • Proficient in Microsoft Office suite (Outlook, Word, Excel, Share Point, and Power Point).

Compensation Range

  • Pay Range: $110,000 – $120,000
  • The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

  • Medical, dental, vision and life insurance
  • 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
  • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
  • Long-term disability coverage
  • Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
  • Commuter benefits (pre-tax income for parking or mass transit expenses)
  • Free financial-planning services
  • Financial assistance for relevant coursework, seminars, and training programs
  • 25% discount for staff in Museum shops
  • A subsidized staff cafeteria
  • Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

Apply via LinkedIn

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.