Assistant Manager for Exhibition Media at the 9/11 Memorial & Museum – Museum Studies

JOB TITLE: Assistant Manager for Exhibition Media
DEPARTMENT: Exhibitions
REPORTS TO: Director of Exhibition Production
JOB CLASSIFICATION: Full-Time Exempt
SALARY RANGE: $60,000–$65,000 per year
DATE: January 2023

POSITION OVERVIEW
The Assistant Manager for Exhibition Media contributes to the formation and
maintenance of the 9/11 Memorial & Museum’s in-gallery experiences and digital
companions that support the organization’s mission to remember the nearly 3,000
victims of the 9/11 attacks and all those who risked their lives to save others. This
position is entrusted to create and sustain public-facing experiences that tells the
story of 9/11 and the attacks’ ongoing ramifications thoughtfully and
compassionately.
The Assistant Manager for Exhibition Media is part of the Exhibitions department,
which imagines and actualizes physical installations, audiovisual exhibits, digital
interactives, audio guide experiences, and online storytelling platforms. The 9/11
Memorial & Museum has approximately 110,000 square feet of interpreted space
including more than 90 media experiences, and it is the responsibility of the
Exhibitions department to manage this content, ensure its daily integrity and
performance, and plan for future use and relevance for Museum visitors.
This position works closely with audiovisual technicians, facilities specialists, and
exhibition developers to plan, maintain, and install audiovisual exhibits that meet

exhibition curatorial goals and design intent. This position will also oversee the on-
site work of external vendors that help support and maintain exhibition media. This

position may require early morning or evening hours for installation and maintenance
work. This is a full-time position that reports to the Director of Exhibition Production.

ESSENTIAL FUNCTIONS
AV exhibit operations, design, and content moderation
• Responsible for coordinating with audiovisual technicians who install and
conduct initial set-up of audiovisual equipment in exhibitions including
long/short throw projections, wall-mounted monitors, iPads, interactive
media, speakers, and automated light systems.
• Conduct research on technology developments and methods to improve
the installation and presentation of media in the Museum.
• Troubleshoot audiovisual equipment/computer problems in exhibition
spaces as needed.

• Manage vendors who provide maintenance, repair, and annual tuning and
quality assurance services.
• Moderate backend of content management systems for media.
Exhibition media project management
• Establish maintenance schedules, budgets, meeting agendas, tracking
documents, and other materials for audiovisual projects.
• Work closely with exhibition developers, curators, educators, registrars,
conservators, and technologists in fulfilling installation and deinstallation
needs as well as for digital features online or available through apps.
• Plan and supervise exhibition installations ensuring onsite work is faithful to
the design intent articulated by exhibition designers.
• Manage communication within and among internal departments and
external vendors, including arranging meetings, circulating notes,
and managing approval processes.
• Contribute to long-term strategic and programmatic planning.
Other responsibilities
• Actively build and maintain strong working relationships throughout the
organization, including the Collections, Education, External Affairs, and
Information Technology departments to achieve mission-driven goals.
• Partner with internal and external experts at the outset of each project to
ensure inclusive access for people with disabilities, meeting or exceeding
accessibility guidelines.
• Develop and conduct studies of exhibit and interpretive program
effectiveness.
• Support other projects as assigned.

QUALIFICATIONS/SKILLS REQUIREMENT
• Previous work with audiovisual systems, design, installation, or production
experience in a gallery, museum, theater, or cultural institution preferred.
• Ability to critically assess, develop, and evaluate museum interpretation and
other creative visitor strategies and experiences.
• Excellent communication and organizational skills.
• Creative problem-solving skills, a curious mind, and an enthusiastic work ethic
welcome.
• Comfort with ambiguity and complex problems.
• Ability to plan, prioritize, and coordinate multiple projects and deadlines
simultaneously.
• Capacity to work on exhibition projects involving sensitive content.
• Ability to work independently, with peers, and in cross-functional teams.
• Respectful of trust, transparency, and differing perspective and
communication styles.
• Concur with core department values of:
•Creativity: we encourage creativity as a driver of innovation,
improvement, and meaning making.
•Belonging: we welcome, reflect, and create space for the diverse
experiences of our staff and visitors.
•Integrity: we uphold the highest standards of integrity in our actions
and creations.

•Safety: we foster a safe environment to work in and for our visitors to
engage.
•Accountability: we are accountable for delivering on our commitments.
•Effectiveness: we believe being effective allows us to best realize the
mission of the institution.

• The Exhibitions department encourages candidates to apply even if their
experience is not a 100% match with the position description. We are looking
for someone with relevant skills and experience, not just a checklist. We want
to help you professionally grow and in return, you help us develop into a
stronger, more inclusive team.

HOW TO APPLY
• Include job title in the email subject field.
• Please indicate the location where job posting was seen.
• Please submit a resume and cover letter to 911mmexhibitionsjobs@911memorial.org

PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment described in this job description are
representative of those that the employee will encounter and are expected to meet
to successfully perform the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is required to be mobile and
have the ability for two-way communication with the public and staff.
The work environment is an indoor, climate-controlled office environment comprised
of cubicles, walled-offices and group conference rooms. The noise level in the office
environment is usually low. There are no protective devices necessary to be worn or
utilized in the office work environment. Minimal travel is required.

The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an
equal opportunity employer. Applicants who meet the qualification requirements of
the role will receive consideration without regard to their race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as a protected
veteran.
The National September 11 Memorial & Museum (9/11 Memorial & Museum) is
committed to an organizational culture that supports and reinforces our values
regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a
collaborative, open, and equitable space where staff want to be, knowing that their
contributions, professional expertise, and distinct voices are valued and respected.
We encourage and celebrate an inclusive environment where candor and
participation, when it comes to sharing ideas and collaborative problem-solving, are
welcomed regardless of one’s role at the Museum or background.
Reasonable accommodations may be made to qualified candidates, during the
interview process, to enable individuals with disabilities an opportunity to interview.
Effective April 30, 2022, the National September 11 Memorial and Museum (9/11
Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such
vaccination prior to their joining the institution.