Museum Operations Assistant at the Sugar Hill Children’s Museum of Art & Storytelling – Museum Studies

Job Title: Museum Operations Assistant

Job Status: Full-time

Salary: $45,000

OVERVIEW

When opened in 2015, the Sugar Hill Children’s Museum of Art & Storytelling became the cultural capstone of the Sugar Hill development that also includes 124 deeply affordable apartments and the Sugar Hill Museum Preschool. This innovative community museum is dedicated to nourishing the dreams and natural creative intelligence of young children – preparing them to become global citizens and architects of a more equitable future. Its mission democratizes access to culture by providing intergenerational experiences with art exhibitions and art making, engagement with artists, and opportunities for civic engagement. The museum is a community-based sponsored project of Broadway Housing Communities (BHC) a pioneering nonprofit advancing innovations in Housing + Education + Art since 1983 (see websites: https://www.broadwayhousing.org/ and https://www.sugarhillmuseum.org/).

DESCRIPTION:

The Operations Assistant performs an important cross-departmental role for the Museum. Primarily, the Operations Assistant will report to the Operations Manager and be part of the team responsible for overall visitor experience and day-to-day operations of the Museum. Duties include administrative tasks, assisting other Museum departments, especially executive and curatorial as needed, and ensuring smooth daily operations. The ideal candidate will bring experience working in either arts education, arts administration, or educational administration environments to bear in this role. In addition to supporting the day-to-day operations of the Museum, the Operations Assistant support the Operations Manager in their oversight of visitor service staff, managing and resolving facilities issues, executing space rentals and management of The Shop at Sugar Hill, the Museum’s gift shop. The Operations Assistant will provide administrative support to the Curatorial team, especially during de-install/install periods leading up to and between new visual arts exhibitions.

RESPONSIBILITIES:

Overall

· Support the Operations Manager in collaborating with the Visitor Experience Staff to ensure that both visitors and members are admitted to the museum in an efficient and welcoming manner. Coordinate with Museum staff as needed to resolve visitor concerns

· Support the Operations Manager in maintaining the Museum’s Database and support data entry and program implementation to ensure data integrity and consistent and efficient reporting

· Assist with attendance tracking and visitor surveying

· Support Operations Manager in assembling and analyzing relevant data, and preparing and delivering reports detailing visitor and programs data to Senior Museum Staff

· Coordinate with Operations Manager and education staff to implement and evaluate resources for booking and fulfillment of self-guided groups and tour groups

· Ability to work extended and flexible hours, including occasional late nights and weekends when the museum is open and/or during special events.

· Support Operations Manager with all contracted venue rentals

· Support Museum shop operations including maintaining inventory and placing supply orders

· Tracking daily operations and reporting and resolving issues in concert with the Operations Manager

· Administrative support to other departments, especially but not limited to, the Curatorial team, especially during de-install/install periods, including arranging shipping/receiving of artworks; coordinating scheduling of vendors related to art handling and exhibition prep.

· Other tasks as assigned

QUALIFICATIONS/REQUIREMENTS:

· Minimum of 1 year operations experience in arts, culture, arts education, or closely related field, with a minimum of one (1) years of experience in retail management, preferably in a cultural institution.

· A strong commitment to—and minimum of two (2) years experience—working with young children and their families either in a museum, education or cultural institution setting.

· Excellent communication and interpersonal skills with the ability to relate to diverse audiences (age, abilities, cultures, etc.)

· Demonstrate a strong commitment to the Museum’s mission and values, particularly openness, inclusion and community partnership

· Familiarity with point of sale and database systems, to include admissions, memberships, retail sales, and scheduling; experience with Blackbaud Altru and Salesforce a plus

· Fluency in English and Spanish a plus

· Ability to organize and manage the schedules and coverage of a team of part-time employees, as well as volunteers, continually monitoring logistics of front desk and program coverage

· Familiarity with financial reconciliation and spreadsheet software

· Proven track record in proper handling and ethical treatment of secure information.

· Ability to cultivate and build strong vendor relationships

· Collaborative, collegial, creative, and resourceful; used to taking the initiative and thriving in a fast-paced environment

· NYC-based. No relo offered.

· Bachelor’s degree preferred

APPLICATION:

To apply, please email resume, cover letter and one professional writing sample, with salary requirements to resumes[AT]bhc[DOT]org with the subject line “Operations Assistant” and your last name. Excellent comprehensive benefits package. We are an equal opportunity employer. No phone calls, please.

BHC/SHCMAS is an equal opportunity employer.