Event Manager at the American Museum of Natural History
Job Title: Event Manager
Job Status: Full-time
Description:
The American Museum of Natural History is one of the world’s preeminent scientific and cultural institutions. Since its founding in 1869, the Museum has advanced its global mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition. The Museum is renowned for its exhibitions and scientific collections, which serve as a field guide to the entire planet and present a panorama of the world’s cultures.
The Event Manager coordinates and executes meetings, programs, and special events for both internal and external groups.
Responsibilities include, but are not limited to:
Meeting, Program, and Event Coordination
- Manage portfolio of assigned external event bookings, serving as the primary venue contact throughout the entire planning process and oversee the full life cycle of event operations.
- Communicate venue capabilities and policies to internal and external clients, and ensure assigned events are operating in accordance with Museum policies, regulations, and event guidelines.
- Collaborate with internal and external clients to facilitate all venue logistics including room set up, catering, AV, security, and facilities.
- Input meeting/program/event needs into our booking management software (Ungerboeck). Create and disseminate service orders to the appropriate service providers.
- Ensure event rooms are set correctly, and event service orders are accurate and delivered on time.
- Ensure proper internal staffing for every program/meeting/event.
Venue Booking and Administration
- Manage meeting/program/event requests from internal clients and Museum-wide events calendar.
- Organize, input, and manage data in our booking management software (Ungerboeck).
- Control expenses, prepare and reconcile invoices, and prepare profit/loss reports.
- Support revenue, sales, and marketing efforts.
This is currently a hybrid position, with the expectation to be on-site an average of three days per week, per month, unless as otherwise required.
Required Qualifications:
- 3+ years of related experience in event operations, event planning, and/or hospitality.
- High school diploma or its equivalent.
- Ability to work early mornings, evenings, weekends, and holidays as needed.
- Knowledge and understanding of event production and logistics management.
- Customer service-focused and dedicated to meeting client expectations through building effective relationships and executing deliverables to the highest standards.
- Excellent judgement and problem-solving skills with the ability to multi-task and adapt to various situations in a fast-paced environment.
- Strong project management and organizational skills with the ability to manage all details from planning through execution.
- Excellent computer skills including the Microsoft Office Suite (Outlook, SharePoint, Teams, Word, Excel, and PowerPoint).
- Excellent written and communication skills.
Preferred Qualifications:
- Bachelor’s degree or equivalent in hospitality.
- Knowledge and understanding of facilities/venue operations.
- Familiarity with calendar and/or event management software.
- Familiarity with floor plan design software.
- Experience at a nonprofit or cultural institution.