Experience Facilitator at the Bay Area Discovery Museum

Job Title: Experience Facilitator

Job Status: Full-time

Location: Sausalito, CA

Salary: $18/hr

POSITION SUMMARY 

The Bay Area Discovery Museum (BADM) seeks friendly, people-focused individuals, who, through play, facilitation, and customer service, provide an exceptional visitor experience to all children and caregivers who visit BADM. Experience Facilitators have excellent interpersonal skills, and an ability to welcome and engage with all visitors. 

 

BADM believes that providing children with the high-quality, research-backed early learning experiences they need to be successful is the best investment we can make as a society. Serving over 350,000 visitors annually, BADM’s public programs are multi-disciplinary early learning experiences that surprise, delight, educate, and inspire. Experience Facilitators welcome and orient visitors to the museum, facilitate creative learning experiences, engage children and caregivers in play and conversation, and clean and maintain program spaces and materials.   

 

This position spends 100% of their work time in a public-facing capacity throughout museum’s indoor and outdoor exhibits and play spaces. Effective September 1, 2021, all BADM positions will require proof of COVID vaccination, unless otherwise receiving an approved request for accommodation. 

 

Full-time, part-time, and on-call positions are available. All classifications will work at least one weekend day. The full-time position works a Wednesday-Sunday schedule. Additional days may be required during holidays and school breaks. Starting pay for Experience Facilitators is $18.00 per hour. 

 

KEY ROLES AND RESPONSIBILITIES 

  • Welcomes all visitors to site, orients them to programming and policies as appropriate, and answers visitor questions.  
  • Actively engages with children and caregivers throughout the day, both informally in all exhibits and play spaces, as well as formally when facilitating programs or story time. 
  • Staffs various exhibit spaces, modeling participation, inviting play, asking open-ended questions, and maintaining materials and supplies. 
  • Demonstrates and models a high level of professional conduct and communication with all visitors and staff.    
  • Maintains a high level of customer service focused on empathy, compassion, and flexibility, to ensure a safe and enjoyable visit for children and adults alike.  
  • Performs opening and closing duties and maintains the upkeep of program spaces and exhibit halls.  
  • Prepares and manages the distribution of program materials.  
  • Enforces BADM policies and supports safety protocols, including, but not limited to those related to COVID-19 (social distancing, space capacities, mask-wearing).  
  • Cleans and sanitizes program spaces and materials on a regular basis.  
  • Leads or facilitates programs, both virtually and in-person, during daily programs or at special events. 
  • Available for quarterly professional development and training sessions on Tuesdays. 

 

Additional duties as assigned.  

 

SKILLS AND QUALIFICATIONS  

  • Experience and interest in working with young children 0-10 years and their families. Customer service experience highly desirable.   
  • Must be at least sixteen years old.    
  • Ability to speak Spanish or Cantonese a plus.    
  • Professional commitment to Diversity, Equity, Access, and Inclusion; thoughtful and open about the role of a workplace and a cultural institution in creating sense of welcome and belonging for staff and visitors. 
  • Able to work with a variety of people from various backgrounds and cultures.   
  • Must be positive, friendly, and curious.   
  • Able to work independently and as part of a team.   
  • Capable of speaking in front of small groups of visitors.    
  • Must be comfortable working indoors and outdoors in all types of weather.   
  • Must have excellent problem-solving skills, be dependable, helpful, and flexible.   
  • Flexibility to change schedule and work alternate days or hours as applicable.   
  • A reliable source of transportation is required.  
 

 

ABOUT US 

Our mission: To transform research into early learning experiences that inspire creative problem solving.  

At the Bay Area Discovery Museum (BADM), we believe that providing children with the high-quality early learning experiences they need to be successful is the best investment we can make as a society.  

 

Whether at the Museum, online, or in the community, BADM provides experiences that spark children’s natural curiosity for the world around them, while building their creative problem-solving skills and STEM content knowledge. Both on-site and off-site, BADM facilitates research-backed learning experiences that are fun and engaging for children and families. At our one-of-a-kind location at the foot of the Golden Gate Bridge, this includes hands-on exhibits, rich STEM and art programming, an on-site preschool, and camps and classes. Off-site, our museum educators bring hands-on STEM programming to students and families at schools and libraries in all nine Bay Area counties.  

 

We believe that these research-backed on-site and off-site experiences should be made available to all children and families and offer a variety of access initiatives toward this goal. We are currently at a reduced attendance capacity, following strict COVID-19 protocols, and working our way back up to our pre-pandemic numbers: 

  • 350,000 visitors each year, including nearly 100,000 with free or reduced admission  
  • 10,000 member families  
  • 26,000 children through our school and community programs  
  • 587 schools and 215 libraries through all nine Bay Area counties  

 

BADM is committed to being welcoming and inclusive. We are continuously working toward the goal of reflecting the diversity of the Bay Area both within our organization and with those we serve. 

 

WHAT WE OFFER 

The Bay Area Discovery Museum (BADM) offers a high-energy, results-oriented, creative, and fun environment. Employees enjoy reciprocal admission benefits at other museums, regular all-staff celebrations, professional development trainings, and more. All staff members are valued for their contributions toward creating a high-quality experience for visitors, and their work allows us to achieve our mission.  
 
BADM provides 100% employer-paid medical, dental, vision, life, and long-term disability insurance to all full-time employees, as well as generous paid time off. 
 
In addition, we offer the opportunity for each employee to make a unique impact on more than 350,000 museum visitors each year on-site, online, and many more in the community through BADM’s research-backed school and community programs.  
 
The Bay Area Discovery Museum is an equal opportunity employer committed to diversity.  
 
NOTE TO CANDIDATE  

Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses, credentials, or vaccinations pertinent to the position. 

To Apply:

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