Coordinator, Membership & Development Operations at the Rubin Museum of Art
Job Title: Coordinator
Job Status: Full-time
About the Museum
The Rubin Museum of Art located in the Chelsea, New York City area, explores and celebrates the diversity and uniqueness of Himalayan art, ideas and culture across history and into the present.
Through Himalayan art, cultures, and ideas, the Rubin serves as a guidepost to examine big questions of what it means to be human today with the intent of creating a more compassionate, resilient world. With its globally renowned collection, the Rubin fosters understanding and appreciation of this extraordinary region by connecting its art and ideas to contemporary issues that are relevant in our visitors’ lives today.
Largely inspired by the philosophical traditions of Buddhism and Hinduism, the Rubin offers innovative exhibitions and programs that examine provocative ideas across the arts and sciences. In doing so, the Museum serves as a space for reflection and personal transformation, opening windows to inner worlds so visitors can better navigate outer ones.
Within its five floors of galleries are several long-term rotating installations drawn from the permanent collection, including Gateway to Himalayan Art, Masterworks and our recently installed interactive Mandala Lab among others.
About the Position
The Coordinator of Membership & Development Operations plays a crucial role in support of the Rubin’s members and core donors (below $5,000) and will support other members of the six-member Development team which also includes Major Gifts ($5,000 and above) and Institutional Philanthropy (Foundations, Government, Corporations). This position requires a unique combination of warm, member-facing customer service skills and precise gift processing and reporting work.
The incumbent will report to the Manager of Membership & Development Operations. This is a full-time exempt position.
Responsibilities:
• Serves as primary point of contact for the Museum’s over 2,000+ members and a portfolio of 5,000+ core donors.
•Provides excellent customer service experience for members, core donors, and donor prospects by responding to inquiries including telephone and email.
• Processes and enters gifts accurately into fundraising database (Raiser’s Edge) and coordinates with Finance.
•Works closely with the Admissions & Visitor Experience team to streamline on-site membership sales, customer service, and exporting on-line ACME donations into Raiser’s Edge.
•Supports mailings including list pulls, mail merges, and printings of membership and donation acknowledgement letters.
• Assists in implementing calendar of acquisitions, renewals, upgrades, invitations, and communications with members and core donors.
• Coordinates a robust email calendar to members and donors. Under supervision of Manager, coordinate renewal solicitations.
• Assists Manager with all virtual and in-person membership and development events.
• Assists producing various fundraising revenue and other reports as needed.
•Coordinates and processes all payment requests for membership ensuring timely payments to vendors and tracking expenses.
•Provides overall administrative support to the Development team as needed.
• Provides general assistance with Development staff’s daily operations.
• Tallies weekly Development department attendance for Human Resources.
•Performs other duties as assigned.
Qualifications:
• Bachelor’s degree required
•2 years of experience working in various related arts and sales fields a plus
• Proficiency in Microsoft Office and Google suite products required
• Experience with Raisers Edge and other databases preferred
• Must be detail oriented and have the ability to multitask and work in a fast-paced environment
•Must have excellent interpersonal, oral and written communication skills to work collaboratively and professionally with the public and with internal colleagues.
•Familiarity and/or experience with Himalayan arts and cultures a plus
• A self-starter and team player with a “can do” attitude a plus
Salary: Low $40k
The Rubin offers a competitive and generous benefits package.
Hybrid work model:
The Rubin is committed to a hybrid work from home (WFH) environment. Our current hybrid model allows employees to work offsite as much as is practical based on their job responsibilities and will stay in effect until possibly the end of August 2022. The Rubin’s future WFH policy will allow employees to work offsite three (3) days per week based on their job responsibilities and will take effect in September 2022 at the earliest.
COVID-19 Vaccination requirement:
•Newly hired employees are required to be fully vaccinated for COVID-19 (i.e. have received both doses of a 2-dose vaccine OR a single dose of a one-dose vaccine) and must provide proof once a job offer has been made.
• The above definition of what it means currently to be fully vaccinated is based on the definition from the Centers for Disease Control and Prevention (CDC). Please provide the following as part of your application: • Complete resume. • A cover letter addressing both your interest in the Rubin Museum and your qualifications for this position.
Application:
•Please indicate Coordinator, Membership & Development Operations in the subject line of email and in the body of the cover letter.
• Application in electronic format preferred and accepted at jobs@rubinmuseum.org.
• Send application by mail to: The Rubin Museum of Art, 150 West 17th Street, New York, NY 10011. Attention: Head of Human Resources Dept.
The Rubin Museum of Art is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation.