In simple terms, Human Resources is a faction within a business that controls the hiring of personnel (and training said personnel once the hiring process is complete), that is put in place to assist employees in their professional environment, and is intended to be the essence of a company’s core values. The importance of the HR party cannot be overstated. As the point of contact for employees to the company, HR’s involvement in the workplace very much works hard to ease conflict and in doing so, ultimately keeps the peace. The very concept of HR relies on human connection and interaction. With this in mind, it is difficult for many in the industry to comprehend how HR can be improved by anything other than human response. However, as the world shifts towards a more digital future, more and more companies over the world are redesigning their approaches and processes, including HR. The transformation from one era to another inevitably comes with challenges. However, the move to a future workplace in which HR works with digital processes only makes sense – for any company to continue to be successful, they must be willing to shift with the world, or risk being left behind while the world continues to turn. While the digitization of the world is nothing new, companies shifting to align with this new technological era is only just recently gaining traction.
While the primary goal of any company is to ensure a positive relationship with their consumers, the implementation of an HR department ensures that the employees are happy as well. Without happy staff, a company cannot hope to continue success – the value of those that work at a company should be in accordance with the value of the consumers of said company. The digital era that is seeping into the modern workplace functions to create exactly this. As companies move towards a digital workplace, the application of a combined consumer and digital lense creates a practice for employees that echoes that of the most positive consumer experience. Regardless of the nature of any given company, this goal should be the same. The move to digitalization in the workplace has been in effect for a few years. The increase in the use of software designed to positively assist HR units has helped to implement data and analytics with both speed and efficiency – something that, while has not been lacking, has allowed more time for other tasks.
There has been consistent concern among some HR personnel that the application of digital platforms in their area could render aspects of their positions obsolete. This concern, while understandable, is not necessary. The execution of digitizing certain aspects of HR work will only serve to make some things easier. The direct consequence of the improved ease of some aspects of HR work will leave more time for things that need more human connection and interaction – such as employee satisfaction and consumer experience. Digitally enhancing components of work life can give companies an edge in this way. There are various emerging HR platforms that digitize aspects of HR processes, designed to make the work taken on by HR personnel easier and more efficient. While this concept is one that some may struggle with initially, the ease of use of these portals only serves to make life in the workplace easier, not eliminate some staff from the workplace. The tools being introduced to the HR faction of the workplace industry include cloud storage (to clean up the office – literally, and figuratively), mobile technology (to make employee’s work lives easier and cleaner), and a new digital implementation known as a leave management system (a system that displays when and who is taking leave, effectively allowing managers to make efficient work plans).
Some of the biggest companies in the world (Google, for example) are taking full advantage of the world’s shift to a digital future, investing their finances in research institutes dedicated to digitization in the workplace. In choosing to invest in programs of such caliber, these companies are working with the emerging era to assist areas like HR in adjusting and evolving with digital implementation. This move is crucial for businesses around the world, as with digitalization and AI technology comes the revolution of recruitment, employee satisfaction, and overall experience in the workplace. With some of the world’s most expansive companies jumping behind the digital revolution, it only makes sense that the rest of the professional world follows suit.
HR is a valuable business model that will not lose its necessity in the workplace, regardless of how digital implementation will affect the workplace in the future. As the world moves towards a digitally-enhanced future, the workplace is steadily shifting to move with it. There are various valuable systems, products, and technologies emerging, all of which are designed to make certain aspects of work life easier and more efficient. There is an obvious additional allowance for more time being spent on human-dependent HR work. These platforms also bring with them the realization that digitalization will work with areas like HR to create a more efficient and content workplace – not work against them. The willingness and ability to adapt to a workplace that is digitally enhanced can only give companies an edge and put them ahead of the competition.
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