From Donald Welch, NYU's VP for Information Technology and Global University CIO
Safe conversations are conversations where the participants seek to understand the truth and work together to find solutions. Emotions are under control and all perspectives are rationally considered. When emotions begin to run high you have to get the conversation back to a safe state in order to make progress because when people feel safe, […]
The semester is off and running. The opening of the Paulsen Center classrooms went very well from an IT perspective. This was no small feat. During my time at other universities, the start of the semester (without a major building opening) was always difficult. It was not “would we have a major failure,” but “which […]
Continuing my interpretation of the concepts in Crucial Conversations, today I’m focusing on ways to hold a successful crucial conversation. It’s important to have the right conversation. It’s also important to remember what you want the outcome to be. You must understand your motives. Finally, you must keep the conversation safe for all parties involved. […]
As you all know privacy is a big deal. We value privacy enough that we established it as a constitutional right as we established our nation. As we entered the “Information Age” we have been forced to think about privacy in completely different ways. We have traded our privacy for access to “free” apps. We […]
Last year I sent my perspectives along with a summary of The 5 Dysfunctions of a Team. This is one of a handful of books that really made an impact on me and my leadership approach. I plan to use a similar format for three more books. The first of those is Crucial Conversations: Tools […]
I hope that you had a good break. One of the benefits of working in higher education is the time we get around the holidays when not only are we off, the rest of NYU is (mostly) off. Many of us use this time differently, enjoying time with loved ones, resting, decompressing, traveling, sleeping in […]
Thanks to all those who have followed my five part series on Patrick Lencioni’s The 5 Dysfunctions of a Team. If you’d like to go deeper, I’d suggest you check out Patrick’s youtube channel and a popular talk he gave on the 5 Dysfunctions some time ago. Today marks the fifth and last dysfunction—Inattention to […]
We are all creatures of habit. According to a Duke study, about 40% of our actions aren’t based on thoughtful decisions but instead are the result of habits. Habits allow us to make faster, and generally safer decisions. Yet, some habits are better than others, and most deserve rethinking from time to time. As we […]
Since the end of September, I’ve been writing to you about The 5 Dysfunctions of a Team, based on Patrick Lencioni’s book. Today, I’d like to look at the fourth dysfunction: failure to hold each other accountable. Holding our peers accountable is not easy. Most of us don’t like confrontation and giving negative feedback. In […]
This week we’re returning to our spotlight on NYU IT Departments and their FY23 projects and initiatives by featuring the Global Service Management and User Success (GSM-US) team. Led by Associate Vice President Michael Warden, GSM-US focuses on delivering excellent, consistent, and cost-effective service to the NYU community. The GSM-US team drives continuous service improvement […]