Digital Accessibility

Digital accessibility is important. It is important because it is the right thing to do. It is also important because it is a law and non-compliance puts NYU at risk. So whether you prefer the “carrot” or the “stick,” please pay attention to digital accessibility. Earlier this spring, we launched a substantially redesigned Digital Accessibility […]

Data Privacy Best Practices & New Tech Resources

I want to talk about data privacy. NYU collects a lot of sensitive data, and IT has to handle this data in a responsible, secure, and transparent way. As IT leaders, we set the example. That means we have to make sure we’re following best practices ourselves while insisting on rigorous compliance from our staff—and […]

Graduation Reflections

Yesterday was not a typical graduation. Many of these graduates missed their high school graduation due to Covid. There was increased security which slowed entrance. It was raining. Then the rain stopped just as the ceremony began and stayed away for the duration.  Graduation means different things to different graduates. Some are thrilled at the […]

Supporting Your Team

Another question that I recently got from the feedback form is about how to support the human behind the work. How can we identify folks who are feeling vulnerable and support them better? There are lots of reasons why people may be feeling stressed. Certainly there are lots of external factors in the world right […]

My visit to NYU Shanghai

Last week, NYU CISO Rich Sparrow and I visited NYU Shanghai. It is a 12 hour time difference and a very long time in an aircraft, but it was well worth the trip. Unknown to us, Secretary of State Blinken was also visiting while we were there. His visit signifies the importance of NYUSH to […]

Subject Matter Experts

Following on to my recent message about the relationship between business and technology, and in response to an Ask Me Anything suggestion, I would like to talk about our role as SMEs (subject matter experts).  Our roles require a combination of technical knowledge, broad industry knowledge, and most importantly the ability to effectively communicate this […]

Preparing for end-of-semester support

Somehow it’s already the end of another academic year. This time of year always inspires moments of reflection. As we enter finals season, I want to urge you, as I have in the past, to spend time with your colleagues reflecting on how you/we are supporting students and faculty, and then consider opportunities to further […]

Business & Technology Relationship

I’ve been asked to talk about the relationship between business and technology leaders. In any organization there are those teams that accomplish the mission, those that support mission accomplishment, and those teams that support the organization. All these teams are critical parts of the organization’s success. The teams that are focused on the mission have […]

Tech and Sustainability

It’s Earth Month. I remember the first Earth Day in 1970. We junior high schoolers thought we were doing our part by walking to school (even though the buses ran anyway). Luckily, smarter people were running the world and we have made significant progress. The air and water are much cleaner than when I was […]

NYU IT ServiceLink Update

As many of you know, the ServiceLink Transformation (zBoot) project is a significant undertaking by NYU IT to transition from our current instance of ServiceNow (which was heavily customized to meet a number of user requirements that are, in many cases, no longer necessary) to a new ServiceNow environment that removes many of these customizations […]