What happened
The Web Publishing system experienced an outage Thursday, December 10 that caused users to lose access to their sites temporarily and in some cases lose work. We immediately announced the incident on IT’s Service Status page.
What we did
We worked on the problem immediately and resolved it after about an hour. We then created a process to help users retrieve lost work.
What you need to do
If you suspect that any of your published material from Thursday, December 10 is still missing, please send an email to the Service Desk at askit@nyu.edu and provide the following details:
- Domain name of your Web Publishing site
- NetID of the user who published the content
- An approximate timeframe of when it was published
- A brief description of what is missing
With those details, we can attempt to retrieve your lost work.