Meet Tiffany Charbonier
What is your name?
Tiffany Charbonier
What’s your job title?
Project Manager, Online Education
Years/Months at NYU:
6 years, 6 months
What’s your hometown?
Brooklyn, New York. I’m born and raised in Williamsburg, Brooklyn. The fun fact about my early education is that elementary school to undergraduate was all Brooklyn schools for me! Jay-Z went to my middle school way before I did and Bernie Sanders went to my undergraduate school.
What kind of projects do you work on?
My role is managing the overall components of online education initiatives at NYU Wagner, which includes the NYU Wagner’s Online Master’s in Health Administration program (the school’s first and largest online program). My role includes scheduling courses, managing course prep resources, and then interviewing faculty to teach the online courses (training and supporting them as well). I also gather and analyze data to provide evidence for decisions involving online offerings, support, or design. My latest project is project managing a full program redesign of the online MHA program.
If applicable, what’s your role in the AMC?
I am one of the NYU Wagner AMC Representatives. My “coffee buddy” at NYU Wagner, former employee Susan Lee, recruited me before she left NYU to be part of the AMC Community. I’ve met so many people in the AMC and feel connected to the larger NYU community through the AMC.
Why NYU?
I came to NYU through my personal friend, Cindy Mejia. Cindy worked at NYU Journalism at the time before moving to NYU Steinhardt. Cindy was passionate about her personal circle of friends getting their Master’s Degree education and I was so grateful that she encouraged me to join NYU, urged me to get my Master’s Degree, and mentored me to grow within the NYU community. I’m also passionate about learning and supporting online learning communities and I deeply intrinsically align with NYU’s mission to stimulate intellectual and cultural experiences.
Any advice for new administrators?
I would encourage new administrators to join AMC’s Mentoring Program. I started as a Mentee my first year at NYU and a few years later, became a Mentor. The program allowed me to better articulate what I needed to grow, provided accountability for me to stay true to my goals, and connected me to people and resources in other schools at NYU that I didn’t have access to before. It was also a rich experience to share what I know with someone else.
What does a normal day look like for you?
A normal day includes a few meetings, many of which involve the Assistant Dean of Academic Programs, the Director of Online Education, our Instructional Technologist, Faculty Support, our Human Resources Manager, the Assistant Director of Advisement & Student Services, and the Faculty Director of the Online Master of Health Administration Program. My tasks involve interviewing new faculty to teach online, troubleshooting support issues for faculty, enhancing online learning experiences in Brightspace, creating alignment across courses, updating courses term after term, gathering and responding to data, documentation, and more.
What is your fondest memory in your time here?
I have so many great memories at NYU. I love seeing students tour the campus and then seeing those same students graduate. I love supporting events where people get to hear from a speaker or panel and walk away with a mindshift. I love helping students learn online and see those students get a promotion before they graduate. I also love seeing new adjunct faculty start teaching and become a favorite amongst students.
Is there an NYU benefit or perk that you use or think everyone should know about?
I always encourage everyone to get their Master’s Degree if they don’t have one already, or an advanced professional certificate.
Do you have a hidden talent?
This isn’t hidden but I love to dance salsa “On 2.” I started dancing salsa in 2016 and have joined a few dance teams. Dance is one of my favorite mental health tools.
What are you currently reading?
I just finished The Long Fix: Solving America’s HealthCare Crisis with Strategies that Work for Everyone by Vivian Lee. It’s a book that was shared at a conference for health educators in higher education and digs deep into the many complexities of healthcare in America but constructively gives recommendations for consumers, doctors, administrators, and policymakers. My next book is Widow Basquiat: A Love Story by Jennifer Clement.
Coke or Pepsi?
Diet Coke!
Coffee or tea?
Café Bustelo!
Favorite travel destination?
Cuba. What I knew of Cuba before going there was challenged by locals I spoke to when I got there. Everything from race to wealth to politics to economics to even dance changed me to my core. It’s such a beautiful country with beautiful people.
Describe yourself in only three words.
Resourceful. Curious. Thoughtful.
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