An interactive experience I’ve found on campus is the process of getting your mail from the mailroom. When you get a parcel, they send you an email, and you have to go pick it up from the room. In there you interact with the employees. You tell the worker you received a parcel, and then they look for it in the piles of mail and boxes. After finding and giving it to you, you sign a page and leave.

This appears to be simple enough, they receive your page, and you go to pick it up.  Most of the times, you can get your package within a few minutes. However, other times, they can take more than 15 minutes searching for it. The parcels get the receiver’s names written on them but its often hard to find straight away because of the sheer amount of packages. Scheduling a time for getting a package could be helpful since they could find and leave aside the packages. They could also organize them with numbers, for example, so they could find groups if parcels straight away, making the process faster and more intuitive. Especially since they close at 5 pm organization and scheduling could help it become more convenient for both sides of the interaction. However, It could be that the simplicity of the current design makes it easier on the employees since it doesn’t require additional time to schedule and organize. They also have the restraint of space since they provide other services.