My observation for this weeks interactive thing on campus is the ‘Medical Test Van’ outside of A6. The van contains 5 people from the hospital staff.  found this van really efficient in terms of use and design. First of all, everybody who had to renew their visas saved time by not going all the way to the hospital for these small procedures. In terms of design, the van is simple and not confusing. It has three rooms which are used to take an X-Ray, withdraw blood and a waiting area. The door you use to enter the van opens up to a waiting room where a staff member will get your information into the system and take a picture of you. The waiting room contained enough space for everyone to fit and there was air conditioning which was really important for this weather. As the line moves quickly, you proceed to the other room to get your blood drawn and then to the X-Ray room. During my interaction with all of the staff the system worked smoothly. The only thing for me that didn’t work was that while I was given instructions about the papers, they were  not clear. Because of this unclarity, I ended up throwing away my paper which later turned out to be important for my residency visa.

After I lost my paper, I had to go back to get it re-printed. Because it was on campus, it was convenient to go and I didn’t waste time while going there again. The interaction with the staff was really good too. Instead of criticizing or not being helpful, the guy who registered me, took his time to pull up my file and reprint it. Overall, it was not a typical technological interaction but rather a person to person interaction.